1. Service Levels: Detailed performance metrics and standards, used when specific service levels need to be maintained

2. Change Control: Procedures for managing changes to services or terms, relevant for complex or long-term contracts

3. Insurance: Specific insurance requirements, important for high-risk or regulated services

4. Staff and Subcontractors: Rules regarding personnel and subcontracting, needed when service delivery involves third parties

5. Compliance with Laws: Specific regulatory compliance requirements, essential for regulated industries

6. Audit Rights: Client's rights to audit service provider, important for regulated services or critical business functions

7. Business Continuity: Disaster recovery and business continuity requirements, crucial for essential services

8. Non-Solicitation: Restrictions on hiring each other's personnel, relevant when there's significant staff interaction

9. Transition Assistance: Requirements for handover at contract end, important for complex or critical services

1. Schedule 1 - Service Description: Detailed specification of services, including technical requirements and standards

2. Schedule 2 - Charges and Payment: Detailed fee structure, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

5. Schedule 5 - Key Personnel: Details of key staff assigned to provide the services

6. Schedule 6 - Accepted Subcontractors: List of approved subcontractors and their roles

7. Appendix A - Change Request Form: Template for requesting and documenting contract changes

8. Appendix B - Service Report Template: Standard format for service delivery reporting