Virtual Assistant Agreement Template for Austria

1. Non-Compete: Restrictions on working with competing clients, used when the VA has access to sensitive competitive information

2. Equipment and Tools: Provisions regarding required software, hardware, or tools, used when specific equipment is necessary

3. Training and Onboarding: Procedures for initial training and integration, used for complex service arrangements

4. Performance Metrics: Specific KPIs and performance standards, used when quantitative measurement is required

5. Substitute VA Services: Provisions for backup or substitute VA services, used when service continuity is critical

6. Client Materials and Access: Provisions regarding access to client systems and materials, used when VA needs extensive system access

7. Insurance Requirements: Specific insurance coverage requirements, used for high-risk or regulated services

8. Exit and Transition: Detailed procedures for service transition, used for complex or long-term arrangements

1. Schedule A - Service Specification: Detailed breakdown of specific services, tasks, and responsibilities

2. Schedule B - Fee Schedule: Detailed pricing, payment terms, and any variable rate structures

3. Schedule C - Service Level Agreement: Specific performance metrics, response times, and service standards

4. Schedule D - Data Processing Agreement: Detailed GDPR-compliant data processing terms and procedures

5. Schedule E - Approved Tools and Software: List of approved software, tools, and platforms for service delivery

6. Appendix 1 - Communication Protocols: Detailed procedures for routine communications and escalations

7. Appendix 2 - Security Protocols: Security requirements and procedures for handling sensitive information