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1. Parties: Identification of the contracting parties including full legal names, registration details, and addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided by the vendor
5. Term and Renewal: Duration of the agreement and renewal provisions
6. Payment Terms: Fees, payment schedule, invoicing requirements, and payment methods
7. Vendor Obligations: Key responsibilities and commitments of the vendor
8. Client Obligations: Key responsibilities and commitments of the client
9. Service Levels: Performance standards and metrics for service delivery
10. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision
11. Confidentiality: Protection of confidential information and trade secrets
12. Liability and Indemnification: Limitation of liability and indemnification obligations
13. Termination: Grounds and process for contract termination
14. Force Majeure: Provisions for unforeseen circumstances preventing performance
15. Governing Law and Jurisdiction: UAE law as governing law and jurisdiction for disputes
16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Data Protection: Required when services involve processing personal data or sensitive information
2. Insurance: Specific insurance requirements when services involve high-risk activities or substantial liability
3. Anti-Corruption: Detailed anti-corruption provisions for high-value contracts or government-related services
4. Security Requirements: Specific security protocols when services involve access to sensitive systems or facilities
5. Personnel Requirements: Detailed staff qualifications and vetting requirements when specific expertise is crucial
6. Business Continuity: Required for critical services requiring disaster recovery planning
7. Environmental Compliance: Required when services have environmental implications
8. Subcontracting: Rules for subcontracting when vendor may need to engage third parties
9. Import/Export Compliance: Required when services involve cross-border elements
10. Transition Services: Provisions for handover when complex service transition is needed
1. Schedule 1 - Service Specifications: Detailed technical specifications of services to be provided
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement criteria
3. Schedule 3 - Pricing and Payment Schedule: Detailed breakdown of fees, rates, and payment milestones
4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation
5. Schedule 5 - Contact Details and Escalation Matrix: Key personnel and communication protocols
6. Schedule 6 - Required Documentation: List of documents, permits, and certifications required
7. Schedule 7 - Technical Requirements: Specific technical standards and requirements
8. Appendix A - Form of Purchase Order: Standard form for ordering additional services
9. Appendix B - Change Request Form: Template for requesting changes to services
10. Appendix C - Service Report Template: Standard format for service delivery reporting
Applicable Law
Business Day
Charges
Commencement Date
Confidential Information
Contract Year
Deliverables
Documentation
Emergency
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Material Breach
Notice
Performance Standards
Project Plan
Purchase Order
Quality Standards
Related Entity
Representatives
Service Credits
Service Hours
Service Levels
Services
Site
Specification
Subcontractor
Term
Territory
Third Party
UAE
VAT
Vendor Personnel
Working Hours
Appointment
Term
Services
Service Levels
Vendor Obligations
Client Obligations
Personnel
Charges
Payment Terms
Invoicing
Tax
Performance Monitoring
Quality Assurance
Compliance
Records
Audit Rights
Intellectual Property
Confidentiality
Data Protection
Security
Insurance
Liability
Indemnification
Force Majeure
Termination
Exit Management
Assignment
Subcontracting
Notices
Amendments
Entire Agreement
Severability
Waiver
Third Party Rights
Relationship of Parties
Anti-Corruption
Governing Law
Dispute Resolution
Language
Information Technology
Manufacturing
Professional Services
Construction
Healthcare
Retail
Financial Services
Telecommunications
Energy
Transportation and Logistics
Facilities Management
Education
Real Estate
Hospitality
Legal
Procurement
Finance
Operations
Supply Chain
Risk and Compliance
Commercial
Project Management
Vendor Management
Contract Administration
Chief Procurement Officer
Procurement Manager
Vendor Relations Manager
Contract Manager
Legal Counsel
Commercial Director
Operations Manager
Supply Chain Manager
Chief Financial Officer
Risk Manager
Compliance Officer
Project Manager
Business Unit Director
Chief Operations Officer
General Counsel
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