1. Insurance: Required when services involve significant risk or on-site work, specifying required insurance types and coverage

2. Service Credits: Used when specific service levels are critical, providing financial consequences for service failures

3. Business Continuity: Important for critical services, detailing disaster recovery and business continuity requirements

4. Security Requirements: Necessary when services involve IT systems or sensitive data

5. Audit Rights: Important when compliance verification or performance monitoring is required

6. Change Control: Needed when services may require modification during the term

7. Personnel: Required when specific staff or qualifications are crucial to service delivery

8. Transition Services: Important for complex services requiring handover periods

9. Force Majeure: Particularly relevant for services that may be impacted by external events

10. Anti-Bribery and Corruption: Important for high-value contracts or when dealing with government entities

1. Schedule 1 - Services Description: Detailed description of services, including specifications and deliverables

2. Schedule 2 - Service Levels: Specific performance metrics and service level requirements

3. Schedule 3 - Fees and Charges: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Key Personnel: Details of key staff members and their roles

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Technical Requirements: Technical specifications and requirements

7. Schedule 7 - Security Standards: Detailed security requirements and standards

8. Schedule 8 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures

9. Appendix A - Form of Change Request: Template for requesting and documenting changes to services

10. Appendix B - Reports: Templates and requirements for regular reporting