Service Provider Contract for United Arab Emirates

Service Provider Contract Template for United Arab Emirates

A comprehensive legal agreement governed by UAE law that establishes the terms and conditions under which a service provider will deliver specific services to a client. This document complies with UAE Federal laws, including the UAE Civil Code and Commercial Transactions Law, and incorporates necessary provisions for data protection, intellectual property rights, and commercial obligations. The agreement addresses key aspects such as service scope, payment terms, performance standards, and dispute resolution mechanisms while ensuring alignment with UAE business practices and regulatory requirements.

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What is a Service Provider Contract?

The Service Provider Contract is essential for businesses operating in the United Arab Emirates that engage external service providers for various business functions. This document is designed to comply with UAE Federal Law No. 8 of 1980 (UAE Labor Law), the UAE Civil Code, and other relevant regulations while protecting both parties' interests. The contract typically outlines service scope, deliverables, payment terms, performance standards, and compliance requirements. It's particularly important in the UAE context where business relationships require clear documentation and compliance with local laws. The Service Provider Contract helps distinguish genuine service provider relationships from employment relationships, which is crucial for UAE labor law compliance. It's commonly used for both corporate and individual service providers, across various industries, and can be adapted for free zone, mainland, and government entity arrangements.

What sections should be included in a Service Provider Contract?

1. Parties: Identification of the parties, including full legal names, trade license numbers, and registered addresses as per UAE requirements

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Key terms used throughout the agreement, including UAE-specific terminology

4. Scope of Services: Detailed description of services to be provided, including deliverables and performance standards

5. Term and Commencement: Duration of the agreement, including start date and any renewal provisions

6. Fees and Payment: Payment terms, including currency, payment method, and VAT provisions as per UAE law

7. Service Provider's Obligations: Key responsibilities and warranties of the service provider, including compliance with UAE laws

8. Client's Obligations: Responsibilities of the client, including provision of necessary information and access

9. Intellectual Property Rights: Ownership and usage rights of IP created during service provision

10. Confidentiality: Protection of confidential information and trade secrets

11. Data Protection: Compliance with UAE data protection laws and data handling requirements

12. Liability and Indemnification: Limitation of liability and indemnification provisions compliant with UAE law

13. Termination: Grounds for termination, notice periods, and consequences of termination

14. Force Majeure: Events excusing performance, adapted to UAE law requirements

15. Governing Law and Jurisdiction: UAE law as governing law and jurisdiction of UAE courts

16. General Provisions: Standard boilerplate clauses adapted to UAE requirements

What sections are optional to include in a Service Provider Contract?

1. Performance Metrics: Detailed KPIs and service levels, recommended for complex service arrangements

2. Compliance with Industry Standards: Required for regulated industries or specialized services

3. Insurance Requirements: Detailed insurance obligations, recommended for high-risk services

4. Anti-Corruption and Sanctions: Required for international service providers or government-related contracts

5. Change Control: Recommended for long-term or complex service arrangements

6. Personnel Requirements: Important when specific qualifications or security clearances are required

7. Emiratisation Requirements: Required when dealing with government entities or if subject to Emiratisation quotas

8. Business Continuity: Recommended for critical services or long-term arrangements

9. Environmental Compliance: Required for services with environmental impact

10. Language Requirements: Required when contract needs to be bilingual for official purposes

What schedules should be included in a Service Provider Contract?

1. Schedule 1 - Service Description: Detailed specification of services, methodologies, and deliverables

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, expenses, and payment milestones

3. Schedule 3 - Service Levels: Performance metrics, KPIs, and measurement methodology

4. Schedule 4 - Personnel: Key personnel, qualifications, and replacement procedures

5. Schedule 5 - Required Insurance: Insurance types and minimum coverage requirements

6. Schedule 6 - Form of Progress Report: Template for regular service performance reporting

7. Schedule 7 - Change Request Form: Template for requesting and documenting changes to services

8. Schedule 8 - Security Requirements: IT, physical, and data security requirements

9. Appendix A - Required Permits and Licenses: List of regulatory approvals needed for service provision

10. Appendix B - Compliance Certificates: Copies of required compliance certificates and credentials

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Publisher

Genie AI

Document Type

Service Agreement

Cost

Free to use
Relevant legal definitions
Clauses
Relevant Industries

Information Technology

Professional Services

Construction

Healthcare

Financial Services

Education

Real Estate

Telecommunications

Manufacturing

Logistics

Hospitality

Retail

Energy

Media and Entertainment

Consulting

Relevant Teams

Legal

Procurement

Finance

Operations

Compliance

Risk Management

Commercial

Supply Chain

Vendor Management

Business Development

Project Management

Administration

Relevant Roles

Legal Counsel

Procurement Manager

Contract Manager

Chief Financial Officer

Operations Director

Project Manager

Compliance Officer

Risk Manager

Commercial Director

Business Development Manager

Supply Chain Manager

Vendor Manager

Chief Operating Officer

General Counsel

Finance Director

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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