1. Data Protection and Privacy: Required when personal data processing is involved, ensuring PIPEDA compliance

2. Service Levels: Include when specific performance metrics and standards need to be measured

3. Change Control: Add for complex services where scope changes are likely

4. Disaster Recovery: Important for critical services or when handling sensitive data

5. Compliance with Laws: Detailed section needed for heavily regulated industries

6. Security Requirements: Include when service provider needs access to client systems or handles sensitive information

7. Environmental Compliance: Required for services with environmental impact

8. Subcontracting: Include when service provider may need to engage subcontractors

9. Training and Support: Add when ongoing training or support is part of the service

10. Exit Management: Important for complex services requiring transition planning

1. Schedule A - Services Description: Detailed specification of services, methodologies, and deliverables

2. Schedule B - Fee Schedule: Detailed breakdown of fees, rates, and payment milestones

3. Schedule C - Service Levels: Performance metrics, measurement methods, and remedies

4. Schedule D - Key Personnel: List of key team members and their roles

5. Schedule E - Required Insurance: Specific insurance types and coverage amounts

6. Schedule F - Security Requirements: Detailed security protocols and compliance requirements

7. Appendix 1 - Change Request Form: Template for requesting and documenting changes to services

8. Appendix 2 - Report Templates: Standard formats for required reporting

9. Appendix 3 - Contact Information: Key contacts and escalation procedures

10. Appendix 4 - Policies and Procedures: Relevant client policies that service provider must follow