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License And Service Agreement

License And Service Agreement Template for United Arab Emirates

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Key Requirements PROMPT example:

License And Service Agreement

"I need a License and Service Agreement for my UAE-based fintech company to license our payment processing software to banks, including 24/7 technical support services and quarterly software updates, with the agreement planned to start from March 2025."

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Document background
The License And Service Agreement is a crucial document used when a provider wishes to both license their technology or intellectual property and provide ongoing services to a customer in the UAE market. This dual-purpose agreement is particularly relevant in technology implementations where software or systems are licensed alongside implementation, maintenance, or support services. The document must comply with UAE Federal Laws, including the Civil Code, Commercial Code, and relevant technology and IP regulations. It typically includes detailed provisions for license scope, usage rights, service levels, support obligations, and payment terms, while incorporating UAE-specific legal requirements such as local dispute resolution mechanisms and Arabic language considerations. This type of agreement is commonly used in software deployments, technology implementations, and digital transformation projects where ongoing service support is essential to the licensed technology's effective operation.
Suggested Sections

1. Parties: Identification of the contracting parties with full legal names and addresses

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Detailed definitions of terms used throughout the agreement

4. License Grant: Scope, nature, and limitations of the license being granted

5. Service Scope: Detailed description of services to be provided

6. Payment Terms: Fees, payment schedule, and payment methods

7. Intellectual Property Rights: IP ownership, protection, and usage rights

8. Confidentiality: Protection and handling of confidential information

9. Service Levels: Performance standards and metrics for services

10. Support and Maintenance: Details of support services and maintenance obligations

11. Term and Termination: Duration of agreement and termination provisions

12. Warranties and Indemnities: Warranties provided and indemnification obligations

13. Limitation of Liability: Limitations on parties' liability under UAE law

14. Governing Law and Jurisdiction: UAE law application and jurisdiction details

15. General Provisions: Standard boilerplate clauses including force majeure, notices, and assignment

Optional Sections

1. Data Protection: Required if personal data processing is involved, detailing compliance with UAE data protection laws

2. Export Control: Required if licensed materials or services are subject to export control regulations

3. Source Code Escrow: Optional section for software licensing agreements where source code protection is required

4. Training Services: Include if training is part of the service offering

5. Disaster Recovery: Required for critical service agreements or when handling sensitive data

6. Change Control: Include for agreements where service or license terms may need regular updates

7. Insurance: Required for high-value agreements or when specific risks need coverage

8. Anti-Bribery and Corruption: Important for international agreements or government-related contracts

Suggested Schedules

1. Schedule 1 - Licensed Materials: Detailed description of licensed materials, software, or intellectual property

2. Schedule 2 - Service Description: Detailed specification of services to be provided

3. Schedule 3 - Service Levels and KPIs: Specific service level agreements and performance indicators

4. Schedule 4 - Fee Schedule: Detailed breakdown of all fees, charges, and payment terms

5. Schedule 5 - Support and Maintenance: Detailed support and maintenance procedures and responsibilities

6. Appendix A - Technical Requirements: Technical specifications and requirements

7. Appendix B - Security Requirements: Security protocols and requirements

8. Appendix C - Contact Details: Key contacts and escalation matrix for both parties

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Applicable Law
Authorized Users
Business Day
Confidential Information
Commencement Date
Documentation
Effective Date
Fees
Force Majeure Event
Intellectual Property Rights
Licensed Materials
License Term
Maintenance Services
Professional Services
Service Hours
Service Levels
Service Level Agreement (SLA)
Services
Software
Source Code
Specifications
Support Services
System
Term
Territory
Third Party Materials
Updates
Upgrades
User Acceptance Testing
Works
Working Hours
Affiliate
Background IP
Change Request
Deliverables
Development Services
Disaster Recovery Plan
Error
Good Industry Practice
Implementation Services
Initial Term
Integration
License Fees
Maintenance Fees
Material Breach
Minimum Requirements
Normal Business Hours
Personnel
Response Time
Resolution Time
Service Credits
Service Provider Materials
Service Recipient Data
Site
Support Level
Technical Requirements
Training Services
UAE
User Documentation
Virus
Vulnerability
Clauses
License Grant
Service Provision
Payment Terms
Intellectual Property Rights
Confidentiality
Data Protection
Service Levels
Performance Standards
Support and Maintenance
Implementation
Training
Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Termination
Assignment
Subcontracting
Dispute Resolution
Governing Law
Notices
Entire Agreement
Severability
Amendment
Waiver
Third Party Rights
Compliance with Laws
Anti-Corruption
Export Control
Insurance
Audit Rights
Security Requirements
Business Continuity
Personnel
Change Control
Acceptance Testing
Documentation
Source Code Escrow
Non-Solicitation
Publicity
Language Requirements
Relevant Industries

Information Technology

Software Development

Healthcare

Financial Services

Education

Telecommunications

Professional Services

E-commerce

Manufacturing

Government Services

Media and Entertainment

Real Estate

Energy and Utilities

Relevant Teams

Legal

Information Technology

Procurement

Commercial

Finance

Operations

Service Delivery

Vendor Management

Solutions Architecture

Implementation

Risk and Compliance

Relevant Roles

Chief Technology Officer

Legal Counsel

IT Director

Procurement Manager

Commercial Director

Software Licensing Manager

Contract Manager

Service Delivery Manager

Chief Information Officer

Head of Legal

Technology Procurement Specialist

Vendor Management Director

Solutions Architect

Implementation Manager

Chief Financial Officer

Industries
UAE Federal Law No. 5 of 1985 (Civil Code): Governs general contractual principles, obligations, and commercial relationships between parties
UAE Federal Law No. 18 of 1993 (Commercial Code): Regulates commercial transactions and business relationships in the UAE
UAE Federal Law No. 24 of 2006 (Consumer Protection Law): Protects consumer rights and regulates service provider obligations
UAE Federal Law No. 7 of 2002 (Copyright Law): Governs intellectual property rights and licensing of copyrighted materials
UAE Federal Law No. 2 of 2019 (Electronic Commerce): Regulates electronic transactions and digital service provision
UAE Federal Decree-Law No. 45 of 2021 (Data Protection): Governs personal data protection and privacy requirements
UAE Federal Law No. 18 of 1981 (Commercial Agency Law): Regulates commercial agency relationships and distribution agreements if applicable
UAE Federal Law No. 37 of 1992 (Trademark Law): Governs trademark protection and licensing of trademarked properties
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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