License And Service Agreement Template for New Zealand

1. Service Level Agreement: Detailed service performance metrics and remedies - include for complex service arrangements

2. Change Management: Procedures for implementing changes to services or licensed materials - for agreements expecting evolution

3. Disaster Recovery: Business continuity and disaster recovery procedures - for critical services

4. Security Requirements: Specific security protocols and compliance requirements - for handling sensitive data

5. Training and Support: Details of training and support services - for complex products/services

6. Audit Rights: Rights to audit compliance and usage - for high-value or regulated services

7. Implementation Services: Details of implementation or transition services - for complex deployments

8. Third-Party Terms: Terms relating to third-party products or services - when incorporating external elements

1. Schedule 1 - Licensed Materials: Detailed description of licensed software, content, or materials

2. Schedule 2 - Service Specifications: Detailed technical specifications of services to be provided

3. Schedule 3 - Service Levels: Specific service level metrics, measurements, and remedies

4. Schedule 4 - Fee Schedule: Detailed pricing, payment terms, and fee calculations

5. Schedule 5 - Support Services: Support service details including response times and escalation procedures

6. Schedule 6 - Security Requirements: Detailed security protocols and compliance requirements

7. Appendix A - Technical Requirements: Technical specifications for implementation or integration

8. Appendix B - Acceptable Use Policy: Rules and restrictions for use of licensed materials and services