A Hotel Receipt is a mandatory document in South African hospitality operations, required whenever accommodation services are provided to guests. It serves multiple purposes: compliance with South African tax regulations (particularly VAT Act 89 of 1991), fulfillment of consumer protection requirements, and provision of clear documentation for both domestic and international guests. The receipt must include specific elements such as the establishment's VAT registration number, detailed service descriptions, and clear pricing breakdowns. It's particularly important for business travelers requiring expense documentation and for establishments maintaining accurate financial records. The document should be prepared in accordance with South African legislation while considering international best practices in hospitality documentation.
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1. Hotel Information: Legal business name, physical address, VAT registration number, and contact details of the establishment
2. Receipt Details: Unique receipt number, date and time of issue, payment method used
3. Guest Information: Guest name and basic contact details as per booking
4. Stay Details: Check-in and check-out dates, room number(s), number of guests
5. Charges Breakdown: Itemized list of all charges including room rates, taxes, and additional services
6. Payment Summary: Subtotal, VAT amount, total amount, and payment status
7. Terms and Conditions Reference: Reference to applicable terms and conditions of stay
1. Loyalty Program Details: Include when guest is a member of hotel's loyalty program, showing points earned or used
2. Corporate Account Information: Include for corporate bookings, showing company billing details and reference numbers
3. Group Booking Details: Include for group bookings, showing group name and allocation details
4. Special Requests/Notes: Include when specific special arrangements or requests were part of the stay
5. Exchange Rate Information: Include when payment was made in foreign currency
1. Detailed Service Charges: Itemized breakdown of additional services such as room service, spa treatments, or conference facilities
2. Mini Bar Consumption: Detailed list of mini bar items consumed during the stay
3. Parking Records: Details of parking services used during the stay
Relevant legal definitions
Clauses
Relevant Industries
Hospitality
Tourism
Business Travel
Corporate Services
Entertainment
Events Management
Financial Services
Insurance
Travel and Transportation
Relevant Teams
Reception
Finance
Accounts
Operations
Revenue Management
Compliance
Guest Services
Administration
Audit
Front Office
Relevant Roles
Hotel Manager
Front Desk Manager
Accounts Receivable Clerk
Financial Controller
Revenue Manager
Bookkeeper
Auditor
Compliance Officer
Tax Accountant
Reception Staff
Night Auditor
Corporate Travel Manager
Procurement Officer
Finance Director
Operations Manager
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