A Software Master Services Agreement (MSA) serves as the foundational contract for organizations engaging in ongoing software service relationships. This document is particularly relevant in the United States market, where it must comply with federal and state-specific regulations governing software licensing, data protection, and electronic transactions. The MSA establishes the legal framework for service delivery, outlines responsibilities and obligations of both parties, and includes provisions for intellectual property protection, data security, and service level commitments. It's designed to provide flexibility for future services while maintaining consistent terms across multiple engagements.
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1. Parties: Identifies and defines the contracting parties
2. Background/Recitals: Sets out the context and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Services: Detailed description of software services to be provided
5. Payment Terms: Fees, payment schedule, and related financial terms
6. Term and Termination: Duration of agreement and termination conditions
7. Intellectual Property Rights: Ownership and usage rights of software and related materials
8. Confidentiality: Protection of confidential information
9. Data Protection: Data handling and privacy requirements
10. Warranties: Service and performance guarantees
1. Change Control: Process for managing changes to services - recommended for complex or long-term engagements
2. Disaster Recovery: Business continuity procedures - recommended for critical systems or regulated industries
3. Source Code Escrow: Terms for source code protection - recommended when source code access might be required
4. Service Credits: Compensation for service level failures - recommended for SLA-driven agreements
1. Service Level Agreement (SLA): Detailed service performance metrics and standards
2. Service Description: Detailed technical specifications of services
3. Pricing Schedule: Detailed breakdown of fees and charges
4. Data Processing Agreement: Detailed data handling procedures and compliance requirements
5. Security Requirements: Security standards and protocols
6. Support Services: Details of maintenance and support provisions
Relevant legal definitions
Agreement
Acceptance Criteria
Authorized Users
Business Day
Confidential Information
Customer Data
Data Protection Laws
Deliverables
Documentation
Effective Date
Fees
Force Majeure Event
Intellectual Property Rights
Licensed Software
Malicious Code
Personal Data
Professional Services
Service Credits
Service Levels
Services
Software
Specifications
Statement of Work
Support Services
System Requirements
Term
Third-Party Software
Updates
User Acceptance Testing
Virus
Acceptance Criteria
Authorized Users
Business Day
Confidential Information
Customer Data
Data Protection Laws
Deliverables
Documentation
Effective Date
Fees
Force Majeure Event
Intellectual Property Rights
Licensed Software
Malicious Code
Personal Data
Professional Services
Service Credits
Service Levels
Services
Software
Specifications
Statement of Work
Support Services
System Requirements
Term
Third-Party Software
Updates
User Acceptance Testing
Virus
Clauses
Services and Implementation
License Grant
Service Levels
Fees and Payment
Acceptance Testing
Customer Obligations
Provider Obligations
Intellectual Property Rights
Data Protection
Confidentiality
Warranties
Support and Maintenance
Change Control
Force Majeure
Limitation of Liability
Indemnification
Term and Termination
Exit Management
Non-Solicitation
Insurance
Audit Rights
Assignment
Subcontracting
Dispute Resolution
Governing Law
Notices
Entire Agreement
Severability
Amendments
Third Party Rights
License Grant
Service Levels
Fees and Payment
Acceptance Testing
Customer Obligations
Provider Obligations
Intellectual Property Rights
Data Protection
Confidentiality
Warranties
Support and Maintenance
Change Control
Force Majeure
Limitation of Liability
Indemnification
Term and Termination
Exit Management
Non-Solicitation
Insurance
Audit Rights
Assignment
Subcontracting
Dispute Resolution
Governing Law
Notices
Entire Agreement
Severability
Amendments
Third Party Rights
Relevant Industries
Relevant Teams
Relevant Roles
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