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1. Parties: Identification of service provider and client, including legal entity names and addresses
2. Background: Context of the agreement and brief description of the IT maintenance services to be provided
3. Definitions: Key terms used throughout the contract defined for clarity
4. Scope of Services: Detailed description of maintenance services, including systems covered and service levels
5. Term and Termination: Duration of the contract and conditions for termination
6. Payment Terms: Fees, payment schedule, and billing procedures
7. Service Provider Obligations: Key responsibilities and commitments of the maintenance provider
8. Client Obligations: Client responsibilities and required cooperation
9. Confidentiality: Protection of sensitive information and trade secrets
1. Data Protection: Specific requirements for handling personal and sensitive data in compliance with relevant regulations
2. Compliance Requirements: Industry-specific regulatory compliance obligations for regulated sectors such as healthcare or finance
3. Disaster Recovery: Procedures and obligations for system recovery and business continuity in case of emergencies
4. Staff Requirements: Qualifications, security clearance, and certification requirements for maintenance personnel
1. Service Level Agreement (SLA): Detailed service levels, response times, and performance metrics
2. Equipment Schedule: Comprehensive list of systems and equipment covered under the maintenance contract
3. Price Schedule: Detailed breakdown of fees, charges, and payment terms
4. Maintenance Procedures: Standard operating procedures for routine maintenance activities
5. Incident Response Plan: Procedures for handling and escalating technical issues and emergencies
6. Contact Details: Key personnel and escalation contacts for both parties
Authorized Personnel
Business Days
Business Hours
Confidential Information
Critical System
Documentation
Emergency Maintenance
Equipment
Force Majeure
Incident
Maintenance Schedule
Maintenance Services
Response Time
Service Level Agreement (SLA)
Service Provider
Software
System
Term
Updates
Uptime
User
Service Levels
Payment Terms
Term and Termination
Confidentiality
Data Protection
Intellectual Property
Liability
Force Majeure
Insurance
Warranties
Service Provider Obligations
Client Obligations
Security Requirements
Dispute Resolution
Change Control
Personnel
Subcontracting
Audit Rights
Business Continuity
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