Client Perception and Trust Issues with AI at Small Law Firms

Note: This article is just one of 60+ sections from our full report titled: The 2024 Legal AI Retrospective - Key Lessons from the Past Year. Please download the full report to check any citations.

Challenge: Client Perception and Trust Issues

There are concerns about potential breaches of client confidentiality when using AI tools, particularly if precautions are not taken.[152]

Protecting client confidentiality is a significant ethical concern, as generative AI is often designed to learn from information that users provide.[153]

Attorneys have an obligation not to reveal confidential information relating to client representation without the client's informed consent.[154]

Alex Denne

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Advisor

Alex Denne, Head of Growth (Open Source Law) at Genie AI, is a legal tech leader and serial founder with over a decade of experience driving innovation and making legal services more accessible. Since joining in 2021, he has scaled the platform from 200 to over 120,000 users, combining deep contract law expertise with a data-driven, open-source approach. He is passionate about democratizing legal knowledge through AI, backed by strong academic credentials and experience leading major product and innovation initiatives.

Interested in joining our team?‍Explore career opportunities with us and be a part of the future of Legal AI.