Client Perception and Trust Issues with AI at Small Law Firms

Note: This article is just one of 60+ sections from our full report titled: The 2024 Legal AI Retrospective - Key Lessons from the Past Year. Please download the full report to check any citations.

Challenge: Client Perception and Trust Issues

There are concerns about potential breaches of client confidentiality when using AI tools, particularly if precautions are not taken.[152]

Protecting client confidentiality is a significant ethical concern, as generative AI is often designed to learn from information that users provide.[153]

Attorneys have an obligation not to reveal confidential information relating to client representation without the client's informed consent.[154]