Create a bespoke document in minutes, or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Service Delivery Agreement
"Need a Service Delivery Agreement for my software development company based in Singapore to provide cloud infrastructure management services to a multinational client, with specific data protection clauses and service level requirements to be included."
1. Parties: Identification and details of the service provider and service recipient
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Term and Termination: Duration of agreement and termination conditions
6. Payment Terms: Fees, payment schedule, and related conditions
7. Service Levels: Performance standards and metrics
8. Confidentiality: Protection of confidential information
9. Governing Law: Specification of Singapore law as governing law
1. Data Protection: PDPA compliance terms when personal data is processed
2. Intellectual Property: IP ownership and licensing terms for created or used IP in service delivery
3. Force Majeure: Provisions for unforeseen circumstances in long-term or critical services
4. Insurance: Insurance requirements for high-risk services or regulatory compliance
5. Change Control: Process for managing changes to services in complex or evolving service arrangements
1. Service Description Schedule: Detailed technical specifications of services
2. Service Level Agreement: Detailed performance metrics and remedies
3. Price Schedule: Detailed pricing, payment terms, and rate cards
4. Key Personnel Schedule: List of key staff and their roles when specific personnel are critical to service delivery
5. Data Processing Agreement: PDPA compliance details for personal data processing
Authors
Business Day
Commencement Date
Confidential Information
Deliverables
Effective Date
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
Key Personnel
Material Breach
Notice
Personal Data
Representatives
Services
Service Levels
Service Provider
Service Recipient
Service Specification
Term
Termination Date
Third Party
Working Hours
Change Request
Dispute
GST
Performance Metrics
Quality Standards
Service Credits
Service Location
Subsidiary
Territory
Warranties
Appointment
Service Scope
Service Standards
Service Levels
Performance Monitoring
Key Personnel
Fees and Payment
Invoicing
Term and Duration
Termination
Force Majeure
Confidentiality
Data Protection
Intellectual Property
Warranties
Indemnification
Insurance
Limitation of Liability
Change Control
Assignment and Subcontracting
Non-Solicitation
Dispute Resolution
Notice Requirements
Audit Rights
Business Continuity
Compliance with Laws
Anti-Bribery
Entire Agreement
Severability
Waiver
Third Party Rights
Governing Law
Jurisdiction
Find the exact document you need
Download our whitepaper on the future of AI in Legal
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our Trust Centre for more details and real-time security updates.
Read our Privacy Policy.