1. Personnel Requirements: Used when specific staff qualifications or security clearances are required

2. Equipment and Facilities: Include when service provider must use specific equipment or facilities

3. Business Continuity: Required for critical services requiring disaster recovery planning

4. Change Control: Include for complex services where scope changes are likely

5. Transformation and Skills Transfer: Required for B-BBEE compliance or when knowledge transfer is part of scope

6. Environmental Compliance: Include when services have environmental impact

7. Insurance Requirements: Used when specific insurance coverage is required

8. Security Requirements: Include for services involving sensitive information or physical security

9. Transition and Exit: Required for complex services requiring detailed exit planning

1. Schedule 1 - Service Specifications: Detailed technical specifications of services to be provided

2. Schedule 2 - Fee Schedule: Detailed pricing, rates, and payment terms

3. Schedule 3 - Service Levels and KPIs: Detailed performance metrics and measurement methods

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Contact Details: Key personnel and escalation contacts

6. Schedule 6 - POPIA Compliance: Detailed data protection requirements and procedures

7. Schedule 7 - Required Reports: Templates and specifications for required service reports

8. Appendix A - Client Policies: Relevant client policies service provider must comply with

9. Appendix B - Technical Infrastructure: Details of technical systems and infrastructure requirements