Service Delivery Agreement Template for Philippines

1. Intellectual Property Rights: Include when services involve creation or use of intellectual property

2. Insurance: Include when specific insurance coverage is required for the services

3. Anti-Corruption and Compliance: Include for high-value contracts or when dealing with government entities

4. Security Requirements: Include when services involve access to sensitive systems or facilities

5. Transition Services: Include when complex service handover is required at termination

6. Disaster Recovery: Include for critical services requiring business continuity planning

7. Subcontracting: Include if service provider may need to engage subcontractors

8. Change Control: Include for long-term agreements where service scope may need adjustment

9. Non-Competition: Include when protecting against competitive activities is necessary

10. Personnel Requirements: Include when specific qualifications or security clearances are required

1. Schedule 1 - Service Specifications: Detailed technical specifications of services to be provided

2. Schedule 2 - Service Levels and KPIs: Specific metrics and performance standards with measurement methods

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Authorized Representatives: List of key contacts and their authority levels

6. Schedule 6 - Data Processing Requirements: Specific requirements for handling personal and sensitive data

7. Schedule 7 - Required Reports: Templates and specifications for required service reports

8. Appendix A - Form of Change Order: Template for documenting agreed changes to services

9. Appendix B - Security Protocols: Detailed security procedures and requirements

10. Appendix C - Escalation Matrix: Process and contacts for issue escalation