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Commercial Service Agreement
"I need a Commercial Service Agreement under Singapore law for my IT consulting company to provide software development services to a large bank, with specific data protection provisions and service levels to be included, starting from March 2025."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of services to be provided
5. Payment Terms: Pricing, payment schedule, and related conditions
6. Term and Termination: Duration and conditions for ending the agreement
7. Confidentiality: Protection of sensitive information
8. Liability and Indemnification: Risk allocation between parties
9. Governing Law: Applicable law and jurisdiction
1. Service Levels: Performance metrics and standards - include for technology or operational services with measurable performance criteria
2. Data Protection: PDPA compliance provisions - include when personal data processing is involved
3. Insurance: Insurance requirements and coverage - include for high-risk services or regulatory requirements
4. Change Control: Process for managing changes to services - include for long-term or complex service arrangements
5. Force Majeure: Provisions for unforeseeable circumstances - include when service delivery might be affected by external factors
1. Service Description Schedule: Detailed specification of services
2. Pricing Schedule: Detailed pricing structure and rates
3. Service Levels Schedule: Performance metrics and measurement criteria
4. Data Processing Schedule: Details of data handling and protection measures
5. Contact Details Schedule: Key personnel and communication protocols
Authors
Business Day
Charges
Commencement Date
Confidential Information
Customer
Customer Data
Deliverables
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Laws
Material Breach
Notice
Personal Data
Services
Service Levels
Service Provider
Service Provider Personnel
Service Specifications
Term
Termination Date
Third Party
Working Hours
Acceptance Criteria
Documentation
Software
Source Code
System
User
Professional Fees
Project
Scope of Work
Work Product
Equipment
Facilities
Maintenance Schedule
Site
Appointment
Services
Service Levels
Charges and Payment
Customer Obligations
Service Provider Obligations
Change Control
Intellectual Property Rights
Data Protection
Confidentiality
Audit Rights
Anti-Bribery and Corruption
Force Majeure
Term and Termination
Consequences of Termination
Liability and Indemnity
Insurance
Assignment and Subcontracting
Notices
Dispute Resolution
Governing Law and Jurisdiction
Performance Security
Parent Company Guarantee
Business Continuity
Disaster Recovery
Environmental Compliance
Import/Export Control
Non-Solicitation
Personnel and Key Personnel
Regulatory Compliance
Service Credits
Step-In Rights
Transition and Exit
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