Cloud Services Agreement for Singapore

Cloud Services Agreement Template for Singapore

This Cloud Services Agreement is a comprehensive legal document governed by Singapore law, designed to establish the terms and conditions for the provision of cloud computing services. It incorporates key requirements under Singapore's Personal Data Protection Act (PDPA), Cybersecurity Act, and relevant industry regulations. The agreement addresses crucial aspects including data protection, service levels, security measures, liability limitations, and compliance with Singapore's cross-border data transfer requirements.

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What is a Cloud Services Agreement?

The Cloud Services Agreement serves as the primary contractual framework for organizations engaging cloud service providers in Singapore. This document is essential when establishing cloud computing arrangements, whether for Infrastructure as a Service (IaaS), Platform as a Service (PaaS), or Software as a Service (SaaS). It incorporates Singapore's stringent data protection requirements, cybersecurity standards, and industry-specific regulations, while addressing critical aspects such as service levels, data sovereignty, and business continuity.

What sections should be included in a Cloud Services Agreement?

1. Parties: Identification of contracting parties including registered addresses and company details

2. Background: Context of the agreement and brief description of the cloud services to be provided

3. Definitions: Key terms used throughout the agreement including technical and legal definitions specific to cloud services

4. Services: Detailed description of cloud services, service levels, and support obligations

5. Data Protection and Security: Obligations regarding data protection, security measures, and compliance with Singapore PDPA

6. Charges and Payment: Pricing, payment terms, and billing procedures

7. Term and Termination: Duration of agreement and termination provisions

8. Confidentiality: Protection of confidential information and trade secrets

9. Liability and Indemnification: Limitations of liability and indemnification provisions under Singapore law

What sections are optional to include in a Cloud Services Agreement?

1. Professional Services: Additional implementation or consulting services (include when professional services are part of the offering)

2. Regulatory Compliance: Specific regulatory requirements for regulated industries such as financial services or healthcare

3. Insurance: Insurance requirements and coverage specifications for high-value or high-risk services

4. Source Code Escrow: Source code escrow arrangements for enterprise customers requiring additional security

What schedules should be included in a Cloud Services Agreement?

1. Service Level Agreement (SLA): Detailed service levels, metrics, and remedies

2. Service Description: Technical specifications and detailed service descriptions

3. Data Processing Agreement: Detailed data processing terms and PDPA compliance requirements

4. Security Requirements: Detailed security measures and requirements

5. Price List: Detailed pricing information and payment terms

6. Business Continuity Plan: Disaster recovery and business continuity procedures

7. Exit Plan: Procedures for service transition upon termination

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

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Relevant legal definitions

Clauses

Relevant Industries

Technology
Financial Services
Healthcare
E-commerce
Manufacturing

Relevant Teams

Information Technology
Legal
Procurement
Information Security
Risk Management
Operations

Relevant Roles

Chief Information Officer
Chief Technology Officer
IT Director
Data Protection Officer
Procurement Manager
Legal Counsel

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What is a Cloud Services Agreement?

What sections should be included in a Cloud Services Agreement?

What sections are optional to include in a Cloud Services Agreement?

What schedules should be included in a Cloud Services Agreement?

Authors

Alex Denne

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