1. Service Levels: Detailed service level agreements (SLAs) and performance metrics - include when specific performance standards need to be measured

2. Compliance with Laws: Specific regulatory compliance obligations - include for regulated industries or services

3. Data Protection: Data handling and privacy obligations - include when personal data processing is involved

4. Insurance: Insurance requirements and coverage - include for high-risk services or where significant liability exposure exists

5. Force Majeure: Provisions for unforeseen circumstances - include when service delivery could be affected by external events

6. Non-Competition: Restrictions on competitive activities - include when protecting market position is crucial

7. Personnel: Requirements for service provider's staff - include when specific qualifications or security clearances are needed

8. Audit Rights: Client's rights to audit service provider - include for regulated services or when compliance verification is important

1. Schedule 1 - Service Specification: Detailed technical specifications and scope of services

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Charges and Payment Terms: Detailed fee structure, payment milestones, and calculation methods

4. Schedule 4 - Key Personnel: Details of key staff members and their roles

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Form of Reports: Templates and formats for required service reports

7. Schedule 7 - Security Requirements: Detailed security protocols and requirements

8. Appendix A - Agreed Forms: Standard forms for change requests, acceptance certificates, etc.