Service Agreement Template for India

1. Parties: Identification and details of the service provider and service recipient, including registered addresses and company registration numbers

2. Background: Context of the agreement, brief description of the parties' businesses, and purpose of entering into the agreement

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided under the agreement

5. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination

6. Payment Terms: Fee structure, payment schedule, invoicing requirements, and payment methods

7. Service Provider's Obligations: Key responsibilities and commitments of the service provider

8. Service Recipient's Obligations: Key responsibilities and commitments of the service recipient

9. Service Levels: Performance standards, metrics, and measurement criteria

10. Confidentiality: Protection and handling of confidential information

11. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision

12. Indemnification: Mutual indemnification obligations and procedures

13. Limitation of Liability: Caps on liability and excluded damages

14. Force Majeure: Events excusing performance and related procedures

15. Governing Law and Jurisdiction: Applicable law and courts having jurisdiction

16. Dispute Resolution: Process for resolving disputes, including escalation procedures

17. General Provisions: Standard boilerplate clauses including notices, assignment, entire agreement, etc.

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Contact Details: Key personnel and escalation matrix for both parties

6. Schedule 6 - Required Insurance: Types and levels of insurance coverage required

7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable

8. Schedule 8 - Data Processing Agreement: Detailed data protection terms and procedures if applicable