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1. Parties: Identification and details of the service provider and service recipient, including registered addresses and company registration numbers
2. Background: Context of the agreement, brief description of the parties' businesses, and purpose of entering into the agreement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided under the agreement
5. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination
6. Payment Terms: Fee structure, payment schedule, invoicing requirements, and payment methods
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Service Recipient's Obligations: Key responsibilities and commitments of the service recipient
9. Service Levels: Performance standards, metrics, and measurement criteria
10. Confidentiality: Protection and handling of confidential information
11. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision
12. Indemnification: Mutual indemnification obligations and procedures
13. Limitation of Liability: Caps on liability and excluded damages
14. Force Majeure: Events excusing performance and related procedures
15. Governing Law and Jurisdiction: Applicable law and courts having jurisdiction
16. Dispute Resolution: Process for resolving disputes, including escalation procedures
17. General Provisions: Standard boilerplate clauses including notices, assignment, entire agreement, etc.
1. Data Protection: Required when personal data processing is involved, covering data handling, security measures, and compliance requirements
2. Compliance with Laws: Needed for regulated industries or when specific regulatory compliance is critical
3. Insurance: Required for high-risk services or when significant liability exposure exists
4. Non-Competition: Include when protecting against competitive activities is necessary
5. Transition Services: Required when complex service handover procedures are needed at termination
6. Audit Rights: Include when regular monitoring of service provider's activities is necessary
7. Business Continuity: Important for critical services requiring disaster recovery planning
8. Change Control: Needed for long-term agreements where service modifications are likely
9. Personnel: Include when specific qualifications or security clearances are required for service provider's staff
1. Schedule 1 - Service Description: Detailed technical specifications and scope of services
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation
5. Schedule 5 - Contact Details: Key personnel and escalation matrix for both parties
6. Schedule 6 - Required Insurance: Types and levels of insurance coverage required
7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable
8. Schedule 8 - Data Processing Agreement: Detailed data protection terms and procedures if applicable
Agreement
Applicable Law
Business Day
Confidential Information
Commencement Date
Deliverables
Dispute
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Material Breach
Notice
Personnel
Purchase Order
Representatives
Services
Service Levels
Service Provider
Service Recipient
Specifications
Subcontractor
Term
Territory
Third Party
Working Hours
Works
Change Request
Charges
Completion Date
Defect
Documentation
Emergency
Indemnified Party
Indemnifying Party
Initial Term
Losses
Performance Standards
Project
Quality Standards
Renewal Term
Reports
Service Credits
Service Location
Site
Statement of Work
Termination Date
Scope of Services
Term and Duration
Service Provider Obligations
Service Recipient Obligations
Payment Terms
Service Levels
Performance Standards
Key Personnel
Subcontracting
Quality Assurance
Reporting Requirements
Change Control
Intellectual Property Rights
Confidentiality
Data Protection
Non-Competition
Non-Solicitation
Warranties
Representations
Indemnification
Limitation of Liability
Insurance
Force Majeure
Termination
Exit Management
Assignment
Compliance with Laws
Anti-Corruption
Dispute Resolution
Governing Law
Notices
Severability
Waiver
Amendment
Entire Agreement
Counterparts
Third Party Rights
Business Continuity
Audit Rights
Record Keeping
Health and Safety
Environmental Compliance
Information Technology
Professional Services
Consulting
Healthcare
Manufacturing
Real Estate
Construction
Financial Services
Education
Telecommunications
Facilities Management
Marketing and Advertising
Transportation and Logistics
Business Process Outsourcing
Energy and Utilities
Legal
Procurement
Operations
Finance
Commercial
Compliance
Risk Management
Business Development
Project Management
Supply Chain
Vendor Management
Service Delivery
Contract Administration
Legal Counsel
Contract Manager
Procurement Manager
Operations Director
Chief Financial Officer
Business Development Manager
Project Manager
Compliance Officer
Risk Manager
Commercial Director
General Manager
Chief Executive Officer
Supply Chain Manager
Vendor Manager
Service Delivery Manager
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