Service Agreement for India

Service Agreement Template for India

A comprehensive legal document governed by Indian law that establishes and regulates the relationship between a service provider and a service recipient. The agreement outlines the scope of services, payment terms, service levels, obligations of both parties, and risk allocation mechanisms. It incorporates relevant provisions from Indian Contract Act, 1872, and other applicable legislation while addressing specific industry requirements and compliance obligations. The document includes detailed schedules for technical specifications, pricing, and operational procedures, making it adaptable for various service arrangements while ensuring legal compliance with Indian jurisdiction requirements.

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What is a Service Agreement?

The Service Agreement template is designed for use under Indian law when establishing a formal service relationship between a provider and recipient. It is particularly useful for businesses operating in India or engaging with Indian service providers/recipients, incorporating necessary compliance elements with Indian Contract Act, 1872, and related legislation. This Service Agreement covers essential aspects including service scope definition, performance standards, payment structures, liability limitations, and dispute resolution mechanisms specific to the Indian legal context. It's structured to accommodate various service types while maintaining legal enforceability and protecting both parties' interests through clear obligation definition and risk allocation.

What sections should be included in a Service Agreement?

1. Parties: Identification and details of the service provider and service recipient, including registered addresses and company registration numbers

2. Background: Context of the agreement, brief description of the parties' businesses, and purpose of entering into the agreement

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided under the agreement

5. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination

6. Payment Terms: Fee structure, payment schedule, invoicing requirements, and payment methods

7. Service Provider's Obligations: Key responsibilities and commitments of the service provider

8. Service Recipient's Obligations: Key responsibilities and commitments of the service recipient

9. Service Levels: Performance standards, metrics, and measurement criteria

10. Confidentiality: Protection and handling of confidential information

11. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision

12. Indemnification: Mutual indemnification obligations and procedures

13. Limitation of Liability: Caps on liability and excluded damages

14. Force Majeure: Events excusing performance and related procedures

15. Governing Law and Jurisdiction: Applicable law and courts having jurisdiction

16. Dispute Resolution: Process for resolving disputes, including escalation procedures

17. General Provisions: Standard boilerplate clauses including notices, assignment, entire agreement, etc.

What sections are optional to include in a Service Agreement?

1. Data Protection: Required when personal data processing is involved, covering data handling, security measures, and compliance requirements

2. Compliance with Laws: Needed for regulated industries or when specific regulatory compliance is critical

3. Insurance: Required for high-risk services or when significant liability exposure exists

4. Non-Competition: Include when protecting against competitive activities is necessary

5. Transition Services: Required when complex service handover procedures are needed at termination

6. Audit Rights: Include when regular monitoring of service provider's activities is necessary

7. Business Continuity: Important for critical services requiring disaster recovery planning

8. Change Control: Needed for long-term agreements where service modifications are likely

9. Personnel: Include when specific qualifications or security clearances are required for service provider's staff

What schedules should be included in a Service Agreement?

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Contact Details: Key personnel and escalation matrix for both parties

6. Schedule 6 - Required Insurance: Types and levels of insurance coverage required

7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable

8. Schedule 8 - Data Processing Agreement: Detailed data protection terms and procedures if applicable

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

India

Publisher

Genie AI

Document Type

Agreement Contract

Cost

Free to use
Relevant legal definitions
Clauses
Relevant Industries

Information Technology

Professional Services

Consulting

Healthcare

Manufacturing

Real Estate

Construction

Financial Services

Education

Telecommunications

Facilities Management

Marketing and Advertising

Transportation and Logistics

Business Process Outsourcing

Energy and Utilities

Relevant Teams

Legal

Procurement

Operations

Finance

Commercial

Compliance

Risk Management

Business Development

Project Management

Supply Chain

Vendor Management

Service Delivery

Contract Administration

Relevant Roles

Legal Counsel

Contract Manager

Procurement Manager

Operations Director

Chief Financial Officer

Business Development Manager

Project Manager

Compliance Officer

Risk Manager

Commercial Director

General Manager

Chief Executive Officer

Supply Chain Manager

Vendor Manager

Service Delivery Manager

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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