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Service Use Agreement
"I need a Service Use Agreement for my cloud-based software platform that will launch in March 2025, compliant with Philippine data privacy laws and including specific clauses about user data protection and service availability guarantees."
1. Parties: Identification of the service provider and the user, including complete legal names and addresses
2. Background: Context of the agreement and brief description of the service being provided
3. Definitions: Key terms used throughout the agreement, including technical terms specific to the service
4. Service Description: Detailed description of the services provided, including scope and delivery methods
5. User Obligations: Requirements and responsibilities of the user when accessing and using the service
6. Service Provider Obligations: Commitments and responsibilities of the service provider in delivering the service
7. Terms of Use: Rules and conditions governing the use of the service
8. Fees and Payment: Pricing structure, payment terms, and billing procedures
9. Term and Termination: Duration of the agreement and conditions for termination
10. Intellectual Property: Rights and restrictions regarding intellectual property associated with the service
11. Data Privacy and Security: Compliance with Data Privacy Act and data handling procedures
12. Limitation of Liability: Scope of service provider's liability and disclaimer of warranties
13. Dispute Resolution: Procedures for handling disputes and applicable jurisdiction
14. General Provisions: Standard legal provisions including notices, assignment, and entire agreement
1. Service Level Agreement: Include when specific performance metrics and service levels need to be guaranteed
2. Third-Party Services: Include when the service incorporates or depends on third-party services or products
3. User Content: Include when users can upload, create, or store their own content using the service
4. Compliance with Industry Standards: Include when the service must comply with specific industry regulations or standards
5. Insurance: Include when specific insurance coverage is required for the service
6. Export Control: Include when the service involves cross-border data transfer or international usage
7. Disaster Recovery: Include when business continuity and disaster recovery procedures are critical
8. Marketing and Publicity: Include when there are specific terms about using customer references or case studies
1. Service Description Schedule: Detailed technical specifications and features of the service
2. Fee Schedule: Detailed breakdown of fees, charges, and payment terms
3. Service Level Metrics: Specific performance indicators and service level commitments
4. Acceptable Use Policy: Detailed rules and restrictions for service usage
5. Data Processing Agreement: Specific terms for handling personal data in compliance with privacy laws
6. Technical Requirements: Minimum technical specifications required for using the service
7. Support Services Schedule: Details of support services, response times, and escalation procedures
Authors
Acceptable Use Policy
Authorized User
Business Day
Confidential Information
Customer Data
Data Protection Laws
Documentation
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
Intellectual Property Rights
Maintenance Window
Personal Information
Platform
Privacy Policy
Scheduled Maintenance
Service Credits
Service Level Agreement
Services
Service Provider
Service Provider Materials
Service Provider Systems
Service User
Support Services
System Administrator
Term
Third-Party Services
Updates
User Account
User Content
User Credentials
Working Hours
Access Rights
User Obligations
Provider Obligations
Payment Terms
Service Levels
Data Protection
Confidentiality
Intellectual Property
Warranties
Limitation of Liability
Indemnification
Force Majeure
Term and Termination
Acceptable Use
Security Requirements
Maintenance and Support
Service Suspension
Audit Rights
Assignment
Subcontracting
Dispute Resolution
Governing Law
Notices
Entire Agreement
Severability
Amendments
Third-Party Rights
Survival
Information Technology
Software as a Service
Cloud Computing
Telecommunications
Professional Services
Financial Services
E-commerce
Healthcare
Education
Business Process Outsourcing
Digital Marketing
Consulting Services
Online Platform Services
Legal
Compliance
Information Technology
Operations
Customer Success
Sales
Business Development
Risk Management
Data Protection
Product Development
Service Delivery
Legal Counsel
Compliance Officer
Contract Manager
Business Development Manager
Chief Technology Officer
Chief Information Officer
Service Delivery Manager
Account Manager
Operations Director
Risk Manager
Data Protection Officer
Sales Director
Product Manager
Customer Success Manager
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