The Order Cancellation Letter To Customer is a critical business document used in New Zealand to formally communicate the cancellation of a customer's order. This document is essential when orders need to be cancelled either at the customer's request or due to business circumstances such as stock unavailability, pricing errors, or fulfillment issues. The letter must comply with New Zealand consumer protection legislation, particularly the Consumer Guarantees Act 1993 and Fair Trading Act 1986, while maintaining professional communication standards. It typically includes order identification details, cancellation reasoning, refund information, and next steps for the customer. The document serves multiple purposes: legal compliance, clear communication, customer relationship management, and transaction documentation. It's particularly important in scenarios where there might be financial implications or where the cancellation process needs to be clearly documented for both parties' reference.

1. Letter Header: Company letterhead, date, reference number, and customer's contact details

2. Order Reference: Clear identification of the order being cancelled, including order number and date

3. Cancellation Confirmation: Clear statement confirming the cancellation and acknowledgment of the customer's request (if customer-initiated)

4. Reason for Cancellation: Brief explanation of why the order is being cancelled

5. Financial Impact: Information about refunds, charges, or financial adjustments related to the cancellation

6. Next Steps: Clear instructions about what the customer needs to do (if anything)

7. Contact Information: Details of who to contact for any questions or concerns

8. Closing: Professional closing, including signature block and company details