1. Data Protection: Required when personal data processing is involved in service delivery or monitoring

2. Security Requirements: Include when specific security standards or certifications are required

3. Disaster Recovery: Add when business continuity and disaster recovery procedures are critical

4. Customer Obligations: Include when customer has specific responsibilities that affect service delivery

5. Third-Party Dependencies: Required when service delivery depends on third-party services or infrastructure

6. Premium Support: Include when offering enhanced support options beyond standard service levels

7. Change Management: Add when formal change control procedures are required

8. Compliance Requirements: Include when specific regulatory compliance obligations apply

1. Schedule A - Service Description: Detailed technical specifications of the services and systems covered

2. Schedule B - Service Level Metrics: Detailed formulas and methodologies for calculating uptime and other metrics

3. Schedule C - Fee Schedule: Pricing, payment terms, and service credit calculations

4. Schedule D - Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule E - Technical Requirements: Technical specifications and requirements for service delivery

6. Appendix 1 - Incident Classification: Definitions and examples of incident severity levels

7. Appendix 2 - Report Templates: Standard formats for uptime reports and service level measurements

8. Appendix 3 - Contact Matrix: Key contacts and roles for both parties