1. Disaster Recovery: Specific procedures for major outages and system recovery - include when critical systems are involved

2. Security Requirements: Specific security standards and compliance requirements - include for sensitive data or regulated industries

3. Data Management: Data handling, backup, and retention requirements - include when significant data processing is involved

4. Transition Services: Procedures for service transition at start and end of agreement - include for complex service arrangements

5. Continuous Improvement: Mechanisms for reviewing and improving service levels - include for long-term strategic relationships

6. Multi-jurisdiction Services: Specific provisions for services delivered across multiple locations - include for international services

1. Schedule 1 - Service Specifications: Detailed technical specifications of the services and systems covered

2. Schedule 2 - Service Level Metrics: Detailed definitions and calculations of all service level metrics

3. Schedule 3 - Fee Schedule: Pricing, service credits, and payment terms

4. Schedule 4 - Escalation Procedures: Detailed procedures and contact information for issue escalation

5. Schedule 5 - Technical Support Details: Support hours, contact methods, and response time commitments

6. Appendix A - Incident Classification: Definitions and examples of different incident severity levels

7. Appendix B - Report Templates: Standard formats for various required reports

8. Appendix C - Contact Details: Key personnel and contact information for both parties