This Subscription Contract template is designed for businesses operating in Malaysia that provide services or products on a recurring basis. The document is essential for companies implementing subscription-based business models, whether for digital services, physical products, or hybrid offerings. As a Subscription Contract governed by Malaysian law, it includes all necessary provisions to comply with local regulations, including the Contracts Act 1950, Consumer Protection Act 1999, and Personal Data Protection Act 2010. The contract structure accommodates various subscription models, from fixed-term to rolling agreements, and can be customized for both B2B and B2C relationships. It addresses key aspects such as service delivery, payment terms, data protection, termination rights, and dispute resolution within the Malaysian legal framework.
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1. Parties: Identification of the service provider and subscriber, including registration/identification numbers and addresses
2. Background: Context of the agreement and brief description of the subscription service being offered
3. Definitions: Key terms used throughout the agreement, including 'Subscription Period', 'Services', 'Fees', etc.
4. Subscription Terms: Core terms of the subscription including duration, renewal provisions, and service access rights
5. Payment Terms: Subscription fees, payment schedule, payment methods, and late payment consequences
6. Service Description: Detailed description of the services provided under the subscription
7. Service Level Commitments: Standards of service delivery and performance metrics
8. User Obligations: Subscriber's responsibilities and acceptable use policies
9. Data Protection: Compliance with PDPA 2010 and data handling procedures
10. Termination: Grounds for termination, notice periods, and consequences of termination
11. Governing Law: Specification of Malaysian law as governing law and jurisdiction
12. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Free Trial Terms: Include when offering an initial free trial period
2. Multiple Tier Subscriptions: Include when offering different service levels or subscription tiers
3. Third-Party Integration: Include when the service integrates with third-party platforms or services
4. White Label Services: Include when allowing subscriber to rebrand the service
5. API Usage Terms: Include when providing API access as part of the subscription
6. Hardware Requirements: Include when service requires specific hardware or equipment
7. Geographic Restrictions: Include when service access is limited to specific regions
8. Volume Usage Limits: Include when subscription includes usage limitations or thresholds
1. Schedule 1 - Service Specifications: Detailed technical specifications and features of the subscription service
2. Schedule 2 - Fee Schedule: Detailed breakdown of all fees, including different tiers if applicable
3. Schedule 3 - Service Level Agreement: Detailed performance metrics, response times, and service availability commitments
4. Schedule 4 - Data Processing Agreement: Detailed terms for personal data handling in compliance with PDPA
5. Schedule 5 - Acceptable Use Policy: Detailed rules and restrictions for service usage
6. Appendix A - Technical Requirements: List of technical requirements for accessing and using the service
7. Appendix B - Support Services: Details of support services, including contact methods and response times
Relevant legal definitions
Agreement
Authorized User
Business Day
Commencement Date
Confidential Information
Documentation
Fees
Force Majeure Event
Identity Card
Initial Term
Intellectual Property Rights
Malaysian Ringgit
Notice
Payment Date
Personal Data
Platform
Renewal Period
Services
Service Level Agreement
Service Provider
Subscriber
Subscription Period
Subscription Plan
Support Services
Term
Territory
Usage Data
User Credentials
Working Hours
Authorized User
Business Day
Commencement Date
Confidential Information
Documentation
Fees
Force Majeure Event
Identity Card
Initial Term
Intellectual Property Rights
Malaysian Ringgit
Notice
Payment Date
Personal Data
Platform
Renewal Period
Services
Service Level Agreement
Service Provider
Subscriber
Subscription Period
Subscription Plan
Support Services
Term
Territory
Usage Data
User Credentials
Working Hours
Clauses
Subscription Grant
Service Delivery
Payment Terms
Renewal
Termination
Service Level Agreement
User Access
Data Protection
Confidentiality
Intellectual Property
Warranties
Limitation of Liability
Force Majeure
Assignment
Variation
Notices
Dispute Resolution
Governing Law
Entire Agreement
Severability
Usage Restrictions
Support Services
Compliance
Audit Rights
Insurance
Indemnification
Third Party Rights
Anti-Corruption
Service Delivery
Payment Terms
Renewal
Termination
Service Level Agreement
User Access
Data Protection
Confidentiality
Intellectual Property
Warranties
Limitation of Liability
Force Majeure
Assignment
Variation
Notices
Dispute Resolution
Governing Law
Entire Agreement
Severability
Usage Restrictions
Support Services
Compliance
Audit Rights
Insurance
Indemnification
Third Party Rights
Anti-Corruption
Relevant Industries
Software and Technology
Media and Entertainment
Professional Services
Healthcare
Education
Telecommunications
Digital Content
Cloud Services
Financial Services
Retail
Fitness and Wellness
Relevant Teams
Legal
Sales
Compliance
Product Management
Operations
Customer Success
Revenue Operations
Finance
Information Technology
Business Development
Relevant Roles
Legal Counsel
Contract Manager
Business Development Manager
Sales Director
Compliance Officer
Product Manager
Operations Manager
Customer Success Manager
Revenue Operations Manager
Account Executive
Chief Financial Officer
Chief Technology Officer
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