Service Management Contract Template for Malaysia

1. Data Protection: Specific provisions for handling personal data under PDPA 2010, required if personal data processing is involved

2. Compliance with Laws: Specific regulatory compliance requirements, needed for heavily regulated industries

3. Business Continuity: Disaster recovery and business continuity provisions, important for critical services

4. Change Management: Procedures for implementing service or contract changes, useful for complex service arrangements

5. Insurance: Specific insurance requirements and coverage details, important for high-risk services

6. Staff and Subcontracting: Rules regarding personnel and subcontractor use, needed if service delivery involves third parties

7. Technology and Systems: Specific provisions for technology use and system access, required for tech-dependent services

8. Audit Rights: Provisions for auditing service delivery and compliance, important for regulated services

1. Schedule 1 - Service Specifications: Detailed description of services, methodologies, and deliverables

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed pricing, payment structure, and any variable costs

4. Schedule 4 - Governance Structure: Detailed management structure, roles, and responsibilities

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Contact Details: Key personnel and escalation contacts for both parties

7. Schedule 7 - Required Reports: Templates and specifications for required reporting

8. Appendix A - Security Requirements: Specific security protocols and requirements

9. Appendix B - Technical Requirements: Technical specifications and standards for service delivery