1. Security Requirements: Required when services involve sensitive data or systems access

2. Business Continuity: Needed for critical services requiring disaster recovery planning

3. Change Management: Important for complex services likely to require variations

4. Innovation and Continuous Improvement: Relevant for long-term strategic partnerships

5. Environmental Compliance: Required when services have environmental impacts

6. Social Responsibility: Important for public sector or high-profile contracts

7. Subcontracting: Needed when service provider likely to use subcontractors

8. Volume Commitments: Relevant when service levels tied to minimum volumes

9. Technology Standards: Required for technology-dependent services

10. Data Management: Important when significant data processing involved

1. Schedule 1 - Service Descriptions: Detailed specifications of all services to be provided

2. Schedule 2 - Service Levels and KPIs: Comprehensive performance metrics and measurement methods

3. Schedule 3 - Pricing and Charging: Detailed fee structures, rates and pricing mechanisms

4. Schedule 4 - Governance Procedures: Detailed governance processes and meeting schedules

5. Schedule 5 - Change Control Procedure: Process for managing contract and service changes

6. Schedule 6 - Personnel: Key personnel, qualifications and resource requirements

7. Schedule 7 - Reports: Reporting templates and requirements

8. Schedule 8 - Transition Plan: Detailed transition-in and transition-out procedures

9. Schedule 9 - Business Continuity Plan: Disaster recovery and business continuity procedures

10. Schedule 10 - Form of Parent Company Guarantee: Standard form guarantee if required

11. Appendix A - Approved Subcontractors: List of pre-approved subcontractors if applicable

12. Appendix B - Site Access Requirements: Site access and security procedures if applicable