Service Management Contract Template for Netherlands

1. Transition Services: Required when there's a transition from existing service provider or system

2. Business Continuity: Include when service disruption could significantly impact business operations

3. Intellectual Property Rights: Required when services involve creation or use of intellectual property

4. Security Requirements: Include for services involving sensitive systems or data

5. Personnel Requirements: Needed when specific qualifications or security clearances are required

6. Subcontracting: Include when provider may need to engage subcontractors

7. Change Management: Required for services likely to need adaptation over time

8. Exit Management: Include when complex transition out procedures are needed

9. Insurance Requirements: Include when specific insurance coverage is necessary

10. Compliance with Standards: Required when specific industry standards must be met

1. Service Description Schedule: Detailed technical and operational description of services

2. Service Level Agreement (SLA): Detailed service levels, metrics, and measurement methodology

3. Pricing Schedule: Detailed pricing structure, rates, and calculation methods

4. Key Personnel: List of key staff members and their roles

5. Technical Requirements: Detailed technical specifications and requirements

6. Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Operational Level Agreement: Day-to-day operational procedures and responsibilities

8. Change Control Procedure: Process for managing changes to services or agreement

9. Disaster Recovery Plan: Procedures for handling service disruptions

10. Reports and Documentation: Templates and requirements for regular reporting