Service Management Contract Template for Austria

1. Transition Services: Required when there's a need to detail the handover process from existing service providers

2. Business Continuity: Include when service disruption could significantly impact the client's operations

3. Compliance with Industry Standards: Required for regulated industries or specific professional services

4. Environmental Requirements: Include when services have environmental impacts or sustainability requirements

5. Security Requirements: Required when services involve access to sensitive systems or facilities

6. Change Management: Include when frequent service modifications are anticipated

7. Subcontracting: Required when the service provider may need to engage subcontractors

8. Insurance: Include when specific insurance coverage is required for service provision

9. Service Credits: Include when financial penalties for service level failures are required

10. Exit Management: Required for complex services requiring detailed termination planning

1. Schedule 1 - Service Level Agreement (SLA): Detailed service levels, performance metrics, and measurement methodologies

2. Schedule 2 - Pricing and Payment Schedule: Detailed breakdown of fees, payment terms, and pricing mechanisms

3. Schedule 3 - Service Specifications: Technical and operational specifications of services

4. Schedule 4 - Key Personnel: Details of key staff members and their roles

5. Schedule 5 - Approved Subcontractors: List of pre-approved subcontractors if applicable

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule 7 - Business Continuity Plan: Detailed procedures for maintaining service continuity

8. Schedule 8 - Transition Plan: Detailed timeline and responsibilities for service transition

9. Schedule 9 - Change Control Procedures: Processes for managing changes to services or contract terms

10. Schedule 10 - Report Templates: Standard formats for required service reports and documentation