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1. Parties: Identification and details of the service provider and the client
2. Background: Context of the agreement and brief description of the parties' intention to enter into a retainer arrangement
3. Definitions: Key terms used throughout the agreement defined for clarity and consistency
4. Scope of Services: Detailed description of the services to be provided under the retainer arrangement
5. Term and Renewal: Duration of the retainer agreement and conditions for renewal
6. Fees and Payment Terms: Monthly retainer amount, payment schedule, and billing procedures
7. Obligations of the Service Provider: Duties, responsibilities, and service standards of the provider
8. Client's Obligations: Responsibilities of the client, including provision of information and cooperation
9. Confidentiality: Obligations regarding confidential information protection and handling
10. Termination: Circumstances and procedures for ending the agreement
11. Governing Law and Jurisdiction: Specification of Malaysian law as governing law and jurisdiction for disputes
12. General Provisions: Standard clauses including notices, entire agreement, and amendments
1. Intellectual Property Rights: Section dealing with ownership and usage rights of any IP created during the service provision
2. Non-Competition: Restrictions on competitive activities, if applicable to the professional relationship
3. Service Levels: Specific performance metrics and standards, particularly relevant for technical or specialized services
4. Key Personnel: Identification of specific team members assigned to the client, useful for professional services firms
5. Reporting Requirements: Detailed reporting obligations and schedules, important for complex service arrangements
6. Insurance: Professional indemnity and other insurance requirements
7. Force Majeure: Provisions for unforeseen circumstances preventing performance
8. Data Protection: Specific provisions regarding handling of personal data and compliance with privacy laws
1. Schedule 1 - Scope of Services: Detailed breakdown of services covered under the retainer
2. Schedule 2 - Fee Schedule: Detailed fee structure, including hourly rates for additional services beyond retainer scope
3. Schedule 3 - Service Levels: Specific performance metrics and response times
4. Schedule 4 - Key Personnel: Details of team members assigned to the client
5. Schedule 5 - Reports and Deliverables: Format and frequency of reports and other deliverables
6. Appendix A - Communication Protocol: Procedures for routine communications and escalations
7. Appendix B - Additional Services Rate Card: Pricing for services not covered under the standard retainer
Business Day
Client
Commencement Date
Confidential Information
Deliverables
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
Key Personnel
Monthly Report
Notice
Payment Date
Professional Standards
Renewal Term
Retainer Fee
Services
Service Hours
Service Level Standards
Service Provider
Term
Territory
Working Hours
Recitals
Definitions
Scope of Services
Term
Appointment
Service Provider Obligations
Client Obligations
Fees
Payment Terms
Service Levels
Key Personnel
Confidentiality
Intellectual Property
Data Protection
Non-Competition
Non-Solicitation
Limitation of Liability
Indemnification
Insurance
Force Majeure
Termination
Consequences of Termination
Assignment
Notices
Dispute Resolution
Governing Law
Jurisdiction
Entire Agreement
Severability
Variation
Waiver
Third Party Rights
Counterparts
Legal Services
Professional Services
Management Consulting
Information Technology
Financial Services
Healthcare
Marketing and Advertising
Public Relations
Accounting and Audit
Engineering
Business Advisory
Human Resources
Education and Training
Legal
Finance
Procurement
Operations
Human Resources
Compliance
Business Development
Contract Management
Project Management
Professional Services
Administration
Executive Management
Chief Executive Officer
Managing Director
Legal Counsel
Chief Financial Officer
Operations Manager
Procurement Manager
Contract Manager
Business Development Manager
HR Director
Professional Services Manager
Consultant
Company Secretary
Compliance Officer
Project Manager
Department Head
Managing Partner
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