1. Data Protection: Required when personal data processing is involved in service delivery

2. Disaster Recovery: Needed for critical support services requiring business continuity planning

3. Training: Include when service provider must provide training to customer personnel

4. Transition Services: Required when complex handover or exit management is needed

5. Insurance: Include when specific insurance coverage requirements exist

6. Security Requirements: Needed when support involves access to sensitive systems or information

7. Compliance with Standards: Include when industry-specific compliance requirements apply

8. Subcontracting: Required when service provider may need to engage subcontractors

1. Schedule 1 - Service Description: Detailed technical specifications of support services

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, metrics, and measurement methodology

3. Schedule 3 - Pricing and Commercial Terms: Detailed fee structure, rates, and payment milestones

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various service issues

5. Schedule 5 - Required Reports: List and format of performance reports to be provided

6. Schedule 6 - Supported Systems/Products: List of systems, products, or equipment covered under support

7. Appendix A - Service Request Form: Standard form for requesting support services

8. Appendix B - Change Request Process: Procedures for requesting and implementing changes to services