1. Change Management: Procedures for requesting and implementing changes to services or service levels - include for complex or long-term service arrangements

2. Transition Services: Procedures for service implementation or transition from existing providers - include when there's a complex implementation phase

3. Multi-vendor Management: Provisions for coordination with other service providers - include when multiple vendors are involved

4. Compliance and Audit Rights: Detailed compliance requirements and audit procedures - include for regulated industries or critical services

5. Innovation and Continuous Improvement: Requirements for service enhancement and technological updates - include for long-term technology services

6. Knowledge Transfer: Requirements for documentation and training - include when significant knowledge transfer is needed

7. Environmental Requirements: Environmental compliance and sustainability measures - include when environmental impact is relevant

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements

6. Schedule 6 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

7. Appendix A - Technical Infrastructure: Details of technical infrastructure and system requirements

8. Appendix B - Report Templates: Standard formats for performance reports and other required documentation