The Letter of Complaint of Poor Service is a crucial document in Irish consumer protection practice, designed to formally address substandard service delivery and seek appropriate remediation. This document type is typically employed when informal resolution attempts have failed or when the nature of the poor service warrants immediate formal action. It serves multiple purposes: documenting the complaint in detail, establishing a formal record of communication, citing relevant consumer rights under Irish law, and clearly stating desired outcomes. The letter should be drafted with reference to the Consumer Protection Act 2007 and related legislation, ensuring all crucial elements are included to support the complaint's validity. This document type is particularly important as it often serves as the first step in a formal dispute resolution process and may be required evidence if the matter escalates to regulatory authorities or legal proceedings.

1. Sender's Details: Full name, address, and contact information of the person making the complaint

2. Recipient's Details: Name of the company/service provider, relevant department, full address, and any reference numbers

3. Date: Current date of writing the complaint letter

4. Subject Line: Clear indication that this is a formal complaint with relevant reference numbers or account details

5. Service Details: Specific details about the service contracted, including dates, costs, and any relevant order or booking references

6. Description of Issue: Clear, factual description of the poor service experienced, including specific dates and instances

7. Previous Contact: Details of any previous attempts to resolve the issue, including dates and names of people spoken to

8. Impact Statement: Description of how the poor service has affected you, including any financial losses or inconvenience

9. Legal Rights Reference: Reference to relevant consumer rights and legal obligations of the service provider

10. Specific Resolution Request: Clear statement of what resolution you are seeking (refund, compensation, service correction)

11. Response Timeline: Specification of expected timeframe for response

12. Closing Statement: Professional closing indicating next steps if resolution is not achieved