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Terms And Conditions Of Agreement

Terms And Conditions Of Agreement Template for Indonesia

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Key Requirements PROMPT example:

Terms And Conditions Of Agreement

"I need Terms and Conditions of Agreement for my Indonesian e-commerce platform launching in March 2025, which will sell physical products to consumers and needs to include specific sections on payment processing, shipping, and returns."

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Document background
The Terms And Conditions Of Agreement serves as a foundational legal document for businesses operating in Indonesia, establishing the contractual relationship between service providers and their users/customers. This document is essential for compliance with Indonesian regulations, including the Civil Code, Consumer Protection Law, Electronic Information and Transactions Law, and Personal Data Protection Law. It should be implemented by any business providing goods or services to Indonesian customers, whether through physical or digital channels. The terms and conditions cover crucial aspects such as service delivery, payment terms, user rights and obligations, data protection, intellectual property rights, and dispute resolution procedures. Regular reviews and updates are necessary to ensure continued compliance with evolving Indonesian regulations and business operations.
Suggested Sections

1. Parties: Identification of the business entity providing the services/products and definition of the user/customer

2. Background: Brief context about the services/products offered and purpose of these terms

3. Definitions: Clear definitions of key terms used throughout the document

4. Scope of Services/Products: Detailed description of what is being offered under these terms

5. User Eligibility and Registration: Requirements and process for users to access services/products

6. User Rights and Obligations: Comprehensive list of user responsibilities and permitted activities

7. Company Rights and Obligations: Company's commitments, responsibilities, and reserved rights

8. Pricing and Payment Terms: Details of costs, payment methods, and related policies

9. Intellectual Property Rights: Protection and ownership of IP, licenses granted to users

10. Privacy and Data Protection: Compliance with Indonesian Personal Data Protection Law, data handling policies

11. Prohibited Activities: Clear list of restricted actions and behaviors

12. Limitation of Liability: Scope of company's liability limitations under Indonesian law

13. Term and Termination: Duration of agreement and conditions for termination

14. Dispute Resolution: Process for handling disputes under Indonesian jurisdiction

15. Governing Law: Specification of Indonesian law as governing law

16. Changes to Terms: Process for modifying terms and notification requirements

17. Contact Information: Company's official contact details for notices and communications

Optional Sections

1. Electronic Transactions: Additional terms specific to online transactions, required if offering e-commerce services

2. Shipping and Delivery: Terms related to physical product delivery, include if selling physical goods

3. Refund Policy: Detailed refund and return procedures, essential for retail businesses

4. Service Level Agreement: Specific performance metrics and guarantees, important for technical services

5. User Content: Terms governing user-generated content, necessary for platforms allowing user submissions

6. Subscription Terms: Specific terms for subscription-based services, include if offering recurring services

7. API Usage Terms: Technical requirements and usage limits for API access, if applicable

8. Age Restrictions: Specific terms regarding age limits and parental consent requirements for youth-oriented services

Suggested Schedules

1. Schedule 1: Fee Schedule: Detailed breakdown of all fees, charges, and payment structures

2. Schedule 2: Service Specifications: Technical specifications and detailed service descriptions

3. Schedule 3: Privacy Policy: Detailed privacy and data protection policies in compliance with Indonesian regulations

4. Schedule 4: Acceptable Use Policy: Detailed guidelines for acceptable use of services/products

5. Schedule 5: Service Level Metrics: Detailed performance metrics and service level commitments

6. Appendix A: Data Processing Agreement: Specific terms for personal data processing in compliance with Law No. 27 of 2022

7. Appendix B: Technical Requirements: Technical specifications and requirements for service use

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Authorized User
Business Day
Company
Confidential Information
Content
Customer
Data Protection Laws
Electronic Transaction
Force Majeure
Governing Law
Intellectual Property Rights
Personal Data
Platform
Privacy Policy
Products
Services
Service Provider
Site
Subscription
Terms and Conditions
Third Party
User
User Account
User Content
Website
Applicable Laws
Fees
Payment Terms
Registration Data
Security Breach
Service Level
System
Territory
Transaction
Prohibited Use
Intellectual Property
Confidentiality
Data Processing
Effective Date
Electronic Communication
License
Modifications
Notice
Password
Privacy Rights
Processing
Security Measures
Term
Termination Date
Usage Data
User Rights
Clauses
Acceptance of Terms
Service Description
Registration Requirements
User Obligations
Payment Terms
Intellectual Property
Confidentiality
Data Protection
Privacy
Service Level
Warranties
Liability Limitations
Indemnification
Force Majeure
Term and Termination
Dispute Resolution
Governing Law
Assignment
Severability
Entire Agreement
Amendment
Notice Requirements
Electronic Communications
Access Rights
Security
Prohibited Activities
Content Rights
User Generated Content
Third Party Rights
Compliance with Laws
Account Management
Service Suspension
Refund Policy
Cancellation Rights
Electronic Transactions
Consumer Rights
Relevant Industries

E-commerce

Software and Technology

Retail

Financial Services

Healthcare

Education

Professional Services

Telecommunications

Digital Media

Manufacturing

Hospitality

Transportation and Logistics

Relevant Teams

Legal

Compliance

Operations

Customer Service

Risk Management

Product Development

Information Technology

Data Protection

Business Development

Executive Leadership

Administrative

Corporate Governance

Relevant Roles

Legal Counsel

Compliance Officer

Chief Legal Officer

Business Development Manager

Operations Manager

Product Manager

Customer Service Manager

Risk Manager

Data Protection Officer

Chief Technology Officer

Chief Executive Officer

Contract Administrator

General Counsel

Privacy Officer

Industries
Indonesian Civil Code (Kitab Undang-undang Hukum Perdata): The fundamental law governing contracts in Indonesia, including formation, validity requirements, and basic contractual obligations
Law No. 8 of 1999 on Consumer Protection: Regulates consumer rights and business obligations, including mandatory provisions for terms and conditions to protect consumer interests
Law No. 11 of 2008 on Electronic Information and Transactions (ITE Law): Governs electronic transactions and digital agreements, including requirements for valid electronic contracts and digital signatures
Government Regulation No. 71 of 2019 on Electronic Systems and Transactions: Implementing regulation for the ITE Law, providing detailed requirements for electronic system operations and transactions
Law No. 27 of 2022 on Personal Data Protection: Indonesia's comprehensive data protection law that regulates the collection, processing, and storage of personal data
Government Regulation No. 80 of 2019 on Electronic Commerce: Specific regulations for e-commerce activities, including requirements for terms and conditions in online transactions
Law No. 7 of 2014 on Trade: General framework for trading activities in Indonesia, including provisions affecting commercial agreements and business operations
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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