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Standard Contract Terms And Conditions

Standard Contract Terms And Conditions Template for Indonesia

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Key Requirements PROMPT example:

Standard Contract Terms And Conditions

"I need Standard Terms and Conditions for my new e-commerce platform launching in March 2025, which will sell electronics to Indonesian consumers and must include specific provisions for online payments, delivery terms, and returns policy in both English and Bahasa Indonesia."

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Document background
These Standard Terms and Conditions are essential for businesses operating in Indonesia to establish clear, legally compliant relationships with their customers or clients. The document is designed to meet requirements under Indonesian law, including the Civil Code (Kitab Undang-undang Hukum Perdata) and Law No. 8 of 1999 on Consumer Protection. It should be used when establishing standardized commercial relationships, providing products or services, or engaging in regular business transactions with customers. The terms must be presented in both Bahasa Indonesia and English (if required), with provisions covering key commercial and legal aspects such as service delivery, payment terms, warranties, liability limitations, and dispute resolution mechanisms.
Suggested Sections

1. Parties: Identification of the company providing the goods/services and definition of the customer/user

2. Background: Brief context explaining the purpose and scope of these terms and conditions

3. Definitions: Key terms used throughout the document, including technical terms and abbreviated references

4. Scope of Services/Products: Detailed description of what is being provided under these terms

5. Price and Payment Terms: Pricing structure, payment methods, timing, and related conditions

6. Duration and Termination: Term of the agreement and circumstances under which it can be terminated

7. Rights and Obligations: Core responsibilities and rights of both parties

8. Limitation of Liability: Extent and limitations of company's liability within Indonesian law

9. Intellectual Property: Protection and ownership of intellectual property rights

10. Confidentiality: Obligations regarding confidential information

11. Force Majeure: Provisions for unforeseen circumstances preventing performance

12. Governing Law: Specification of Indonesian law as governing law and jurisdiction

13. Language: Statement on dual language requirement and prevailing version

Optional Sections

1. Data Protection: Required if personal data is collected or processed, outlining compliance with Indonesian data protection regulations

2. Electronic Communications: Include if services are provided electronically or online

3. Warranties: Specific product or service warranties beyond statutory requirements

4. Insurance: Include if specific insurance requirements apply to the services/products

5. Export Control: Required if products/services may be subject to export regulations

6. Anti-Corruption: Include for high-value contracts or government-related services

7. Assignment: Include if transfer of rights needs to be specifically addressed

8. Dispute Resolution: Optional detailed dispute resolution procedures beyond court jurisdiction

Suggested Schedules

1. Schedule 1 - Service Level Agreement: Detailed service levels and performance metrics if applicable

2. Schedule 2 - Price List: Detailed pricing information and rate cards

3. Schedule 3 - Technical Specifications: Technical details of products or services

4. Appendix A - Contact Details: Key contact information for both parties

5. Appendix B - Acceptable Use Policy: Guidelines for acceptable use of services/products if applicable

6. Appendix C - Privacy Policy: Detailed privacy terms if personal data is processed

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Clauses
Interpretation
Scope of Services
Order and Acceptance
Delivery
Price and Payment
Customer Obligations
Company Obligations
Service Standards
Quality Assurance
Warranties
Intellectual Property
Confidentiality
Data Protection
Liability
Indemnification
Force Majeure
Term and Termination
Assignment
Subcontracting
Notices
Amendment
Severability
Entire Agreement
Waiver
Governing Law
Dispute Resolution
Language
Compliance with Laws
Anti-Corruption
Force Majeure
Electronic Communications
Third Party Rights
Relevant Industries

Retail

E-commerce

Technology

Manufacturing

Professional Services

Financial Services

Telecommunications

Healthcare

Education

Hospitality

Transportation

Construction

Consumer Goods

Software and IT Services

Relevant Teams

Legal

Commercial

Sales

Operations

Compliance

Risk Management

Customer Service

Business Development

Corporate Affairs

General Counsel Office

Relevant Roles

Legal Counsel

Commercial Director

Business Development Manager

Compliance Officer

Contract Manager

Sales Director

Operations Manager

Customer Service Manager

Risk Manager

General Manager

Chief Legal Officer

Chief Commercial Officer

Business Owner

Managing Director

Industries
Indonesian Civil Code (Kitab Undang-undang Hukum Perdata): The fundamental law governing contracts in Indonesia, including formation, validity requirements, and general principles of contract law
Law No. 8 of 1999 on Consumer Protection: Regulates business-to-consumer relationships, unfair contract terms, and mandatory consumer rights protections
Law No. 11 of 2008 on Electronic Information and Transactions: Governs electronic transactions and digital agreements, particularly relevant if the terms will be used for online services
Law No. 24 of 2009 on National Flag, Language, Emblem and Anthem: Requires contracts involving Indonesian entities to be drafted in Bahasa Indonesia or be bilingual
Government Regulation No. 82 of 2012 on Electronic System and Transaction Operation: Provides detailed requirements for electronic system operations and digital transactions
Law No. 7 of 2014 on Trade: Regulates commercial activities and trading practices in Indonesia, including standard form contracts in trade
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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