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Term Service Contract
"I need a Term Service Contract under Indonesian law for IT maintenance services, where our Singapore-based company will provide 24/7 technical support and system maintenance to an Indonesian state-owned enterprise starting March 2025, with strict uptime requirements and penalty clauses."
1. Parties: Identification of the service provider and service recipient, including their legal details and authorized representatives
2. Background: Context of the agreement, relationship between parties, and general purpose of the service contract
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including specific deliverables and expectations
5. Term and Renewal: Duration of the agreement, commencement date, and any renewal provisions
6. Service Provider's Obligations: Key responsibilities and commitments of the service provider
7. Client's Obligations: Key responsibilities and commitments of the client
8. Fees and Payment Terms: Service fees, payment schedule, invoicing requirements, and tax considerations
9. Performance Standards: Quality standards, KPIs, and service level requirements
10. Intellectual Property Rights: Ownership and usage rights of any IP created or used during service provision
11. Confidentiality: Protection and handling of confidential information
12. Liability and Indemnification: Allocation of risks, limitations of liability, and indemnification obligations
13. Termination: Grounds for termination, notice requirements, and consequences of termination
14. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law
15. General Provisions: Standard boilerplate clauses including notices, amendments, and entire agreement
1. Insurance: Required when services involve significant risks or regulatory requirements mandate insurance
2. Force Majeure: Recommended for longer-term contracts or when service delivery could be affected by external events
3. Data Protection: Required when personal data processing is involved in service delivery
4. Compliance with Laws: Important when services are in regulated industries or involve specific compliance requirements
5. Training and Support: Necessary when service includes knowledge transfer or ongoing support
6. Transition Services: Important for complex services requiring handover periods
7. Subcontracting: Required when service provider may need to engage subcontractors
8. Environmental Compliance: Necessary for services with environmental impact
9. Anti-Corruption: Important for compliance with anti-corruption laws and corporate policies
1. Schedule 1 - Service Specifications: Detailed technical specifications and scope of services
2. Schedule 2 - Service Levels: Specific performance metrics, KPIs, and measurement methodologies
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
4. Schedule 4 - Key Personnel: List of key personnel from both parties responsible for service delivery and management
5. Schedule 5 - Required Insurance: Details of insurance types and coverage amounts required
6. Schedule 6 - Form of Reports: Templates and requirements for regular service reports
7. Appendix A - Service Location(s): List of locations where services will be provided
8. Appendix B - Equipment and Materials: List of equipment and materials to be provided by each party
Authors
Applicable Laws
Business Day
Charges
Client
Client Materials
Commencement Date
Confidential Information
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Materials
Notice
Performance Standards
Personnel
Project Manager
Related Entities
Reports
Service Credits
Service Level Agreement
Service Location
Service Provider
Services
Specifications
Subcontractor
Term
Termination Date
Third Party
Working Hours
Indonesian Rupiah
Regulatory Approvals
Quality Standards
Response Time
Service Failure
Support Services
Tax
Territory
Variations
Work Order
Change Request
Acceptance Criteria
Term and Renewal
Service Provision
Performance Standards
Service Levels
Payment Terms
Invoicing
Tax Compliance
Personnel
Subcontracting
Quality Assurance
Monitoring and Reporting
Client Obligations
Service Provider Obligations
Intellectual Property
Confidentiality
Data Protection
Health and Safety
Insurance
Liability
Indemnification
Force Majeure
Change Control
Termination
Exit Management
Dispute Resolution
Governing Law
Assignment
Notices
Anti-Corruption
Regulatory Compliance
Environmental Compliance
Language Requirements
Entire Agreement
Severability
Waiver
Amendments
Third Party Rights
Counterparts
Relationship of Parties
Representations and Warranties
Information Technology
Professional Services
Manufacturing
Construction
Facilities Management
Healthcare
Education
Telecommunications
Energy
Mining
Transportation
Logistics
Consulting
Maintenance Services
Business Process Outsourcing
Legal
Procurement
Operations
Commercial
Compliance
Finance
Risk Management
Business Development
Human Resources
Service Delivery
Account Management
Technical Operations
Supply Chain
Legal Counsel
Contract Manager
Procurement Manager
Operations Director
Commercial Manager
Compliance Officer
Project Manager
Business Development Manager
Chief Financial Officer
Risk Manager
General Manager
Service Delivery Manager
Account Manager
Technical Director
HR Director
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