Service Contract Terms And Conditions Template for Indonesia

Service Contract Terms and Conditions are essential for businesses operating in Indonesia that provide or procure services. This document serves as a foundational agreement template that establishes the legal framework for service relationships while ensuring compliance with Indonesian law, including the Indonesian Civil Code (KUHPerdata), Consumer Protection Law, and sector-specific regulations. It is designed to protect both service providers and customers by clearly defining service scope, performance standards, payment terms, and risk allocation. The terms and conditions can be customized for various service types while maintaining core legal requirements, including mandatory bilingual provisions under Law No. 24 of 2009. This document is particularly relevant for both domestic and international service transactions within Indonesian jurisdiction.

1. Parties: Identification of the service provider and customer, including their legal names, registration numbers, and addresses

2. Background: Context of the agreement and brief description of the services to be provided

3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation

4. Scope of Services: Detailed description of services to be provided, service standards, and deliverables

5. Term and Duration: Contract duration, commencement date, and renewal provisions

6. Payment Terms: Fees, payment schedule, invoicing requirements, and payment methods

7. Service Provider's Obligations: Key responsibilities and commitments of the service provider

8. Customer's Obligations: Key responsibilities and commitments of the customer

9. Performance Standards: Service levels, quality standards, and performance metrics

10. Intellectual Property Rights: Ownership and usage rights of any IP created or used in service delivery

11. Confidentiality: Protection and handling of confidential information

12. Data Protection: Handling of personal data and compliance with data protection laws

13. Liability and Indemnification: Limitation of liability and indemnification obligations

14. Force Majeure: Provisions for unforeseen circumstances preventing performance

15. Termination: Grounds for termination and termination procedures

16. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law

17. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment