Supplier Service Agreement Template for Indonesia

1. Data Protection: Required if personal data processing is involved in service delivery

2. Insurance: Needed for services with significant operational risks or regulatory requirements

3. Environmental Compliance: Required for services with environmental impact

4. Anti-Bribery and Corruption: Important for high-value contracts or government-related services

5. Business Continuity: Necessary for critical services or long-term arrangements

6. Change Control: Required for complex services likely to need modification over time

7. Subcontracting: Needed if supplier may need to engage subcontractors

8. Export Control: Required for international services or technology transfers

9. Health and Safety: Important for on-site services or physical product handling

1. Schedule 1 - Service Specifications: Detailed technical and operational specifications of the services

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Key Personnel: List of key personnel from both parties responsible for service delivery and management

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation or transition

6. Schedule 6 - Technical Requirements: Specific technical standards, systems, or infrastructure requirements

7. Schedule 7 - Governance and Reporting: Management structure, meeting schedule, and reporting requirements

8. Appendix A - Form of Change Order: Template for documenting and approving changes to services

9. Appendix B - Security Requirements: Detailed security protocols and requirements