Government Service Level Agreement Template for Indonesia

1. Business Continuity and Disaster Recovery: Required for critical government services or when dealing with essential public infrastructure

2. Technology Standards: Needed when the service involves IT systems or digital services

3. Local Content Requirements: Required when the service must meet Indonesian local content regulations

4. Environmental Compliance: Necessary for services with environmental impact or sustainability requirements

5. Training and Knowledge Transfer: Important when the service includes capacity building for government personnel

6. Intellectual Property Rights: Required when the service involves creation or use of intellectual property

7. Anti-Corruption Provisions: Additional detailed anti-corruption provisions for high-value or sensitive contracts

1. Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Price Schedule: Detailed breakdown of costs, fees, and payment milestones

3. Key Personnel: List of key personnel from both parties and their roles

4. Required Reports: Templates and specifications for required performance reports

5. Technical Requirements: Detailed technical specifications and standards

6. Government Furnished Items: List of any equipment, data, or resources provided by the government

7. Compliance Checklist: Checklist of regulatory requirements and compliance measures

8. Business Continuity Plan: Detailed procedures for ensuring service continuity

9. Security Protocols: Detailed security procedures and requirements