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1. Parties: Identification of the government entity and service provider, including ABN and authorized representatives
2. Background: Context of the agreement, including procurement process reference and authority to enter into the agreement
3. Definitions and Interpretation: Defined terms, interpretation rules, and hierarchy of documents
4. Term and Extension Options: Initial term, extension options, and conditions for extension
5. Services: High-level description of services to be provided
6. Service Levels and Performance Standards: Specific, measurable performance criteria and minimum acceptable service levels
7. Monitoring and Reporting: Performance monitoring requirements, reporting frequency, and format
8. Governance and Management: Management structure, meeting requirements, and escalation procedures
9. Financial Provisions: Pricing, payment terms, and performance incentives/penalties
10. Security and Privacy Requirements: Data security, confidentiality, and privacy obligations
11. Business Continuity and Disaster Recovery: Requirements for service continuity and recovery procedures
12. Termination: Termination rights, processes, and consequences
13. Dispute Resolution: Process for resolving disputes and escalation procedures
14. General Provisions: Standard legal terms including notices, variation, and governing law
1. Transition In: Used when complex implementation or transition from another provider is required
2. Intellectual Property Rights: Required when significant IP is being created or licensed as part of the services
3. Personnel and Subcontracting: Needed when specific qualifications or security clearances are required for service delivery staff
4. Innovation and Continuous Improvement: Include when seeking ongoing service improvements and technological updates
5. Social and Environmental Requirements: Used when specific sustainability or social responsibility obligations apply
6. Export Controls: Required when services involve international data transfers or technology
7. Indigenous Participation: Include when Indigenous procurement policies apply
1. Schedule 1 - Services Specification: Detailed description of all services, including technical requirements and specifications
2. Schedule 2 - Service Levels and KPIs: Detailed service levels, measurement methodologies, and KPI calculations
3. Schedule 3 - Pricing and Payment: Detailed pricing model, rates, and payment mechanisms
4. Schedule 4 - Governance Framework: Detailed governance structure, roles, and responsibilities
5. Schedule 5 - Security Requirements: Specific security standards, protocols, and compliance requirements
6. Schedule 6 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures
7. Schedule 7 - Transition Plan: Detailed transition or implementation plan with milestones
8. Schedule 8 - Personnel Requirements: Key personnel, qualifications, and security clearance requirements
9. Appendix A - Templates and Forms: Standard forms for reporting, change requests, and other operational documents
10. Appendix B - Technical Environment: Description of technical infrastructure and integration requirements
Authority
Business Day
Business Hours
Change Request
Commencement Date
Commonwealth
Confidential Information
Contract Material
Critical Service Level
Deliverables
Disaster Recovery Plan
Documentation
Emergency Maintenance
Expiry Date
Force Majeure Event
Governance Committee
Government Data
Incident
Initial Term
Intellectual Property Rights
Key Personnel
KPI
Material Breach
Maintenance Window
Milestone
Monthly Service Report
Notice
Performance Credits
Performance Review Meeting
Personal Information
Personnel
Planned Maintenance
Priority Levels
Public Holiday
Reporting Period
Resolution Time
Response Time
Schedule
Security Requirements
Service Credits
Service Levels
Services
Service Provider
Service Requirements
Specified Personnel
Subcontractor
Term
Third Party Material
Transition Period
Transition Plan
Variation
Performance Standards
Service Levels
Monitoring and Reporting
Governance
Payment Terms
Security Requirements
Data Protection
Confidentiality
Privacy
Intellectual Property
Personnel
Subcontracting
Compliance
Audit Rights
Insurance
Indemnity
Liability
Force Majeure
Termination
Step-in Rights
Business Continuity
Disaster Recovery
Change Management
Dispute Resolution
Assignment and Novation
Notices
Variation
Transition Services
Exit Management
Indigenous Participation
Social Responsibility
Environmental Protection
Anti-corruption
Record Keeping
Access Rights
Conflict of Interest
Representations and Warranties
Government Administration
Information Technology
Healthcare
Education
Transportation
Infrastructure
Defense
Environmental Services
Public Safety
Social Services
Telecommunications
Facilities Management
Professional Services
Research and Development
Legal
Procurement
Contract Management
Government Relations
Compliance
Operations
Service Delivery
Account Management
Risk Management
Quality Assurance
Performance Management
Information Technology
Public Sector Solutions
Contract Manager
Procurement Officer
Service Delivery Manager
Government Relations Manager
Compliance Officer
Legal Counsel
Operations Manager
Account Executive
Program Director
Chief Information Officer
Risk Manager
Performance Analyst
Quality Assurance Manager
Relationship Manager
Public Sector Account Manager
Government Contracts Specialist
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Organizational security:
You retain IP ownership of your documents and their information
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