Credit Card Demand Letter Template for Indonesia

The Credit Card Demand Letter is a crucial document in the debt recovery process within Indonesia's banking system. It is typically issued when a credit card account becomes delinquent, usually after 60-90 days of missed payments, and serves as a formal notification before potential legal action. The document must adhere to strict regulatory requirements set by Bank Indonesia and the Financial Services Authority (OJK), including clear presentation of debt calculations, reasonable payment terms, and fair collection practices. This demand letter represents an essential step in the credit recovery process, bridging the gap between informal collection attempts and formal legal proceedings, while ensuring compliance with Indonesian consumer protection laws and banking regulations.

1. Sender Details: Full details of the credit card issuer/bank including name, address, and relevant banking license numbers

2. Recipient Details: Full name and address of the credit card holder, including their credit card account number

3. Letter Reference: Date, reference number, and subject line clearly indicating this is a formal demand letter

4. Debt Summary: Clear statement of the total amount owed, broken down into principal, interest, and any applicable fees

5. Payment History: Brief overview of payment history and when the account became delinquent

6. Legal Basis: Reference to relevant credit agreement terms and Indonesian banking regulations

7. Payment Demand: Clear statement of the amount demanded and payment deadline

8. Payment Instructions: Detailed instructions on how and where to make the payment

9. Consequences Statement: Clear explanation of legal actions that may be taken if payment is not received

10. Contact Information: Details of whom to contact for payment arrangements or queries