Click Wrap Agreement Template for Indonesia

A Click Wrap Agreement is a digital contract that allows you to create legally binding agreements with users through electronic acceptance mechanisms. In Indonesia, this document type is governed by Law No. 11 of 2008 on Electronic Information and Transactions (ITE Law) and must comply with specific electronic contracting requirements to ensure enforceability.

When do you need this document?

You need a Click Wrap Agreement when operating any digital platform that requires user acceptance of terms and conditions. This includes e-commerce websites where customers purchase products online, software applications that require user registration, subscription-based services with recurring payments, and social media platforms collecting user data. The agreement is particularly important for businesses processing personal data, as it helps establish consent mechanisms required under Indonesian privacy regulations. Online marketplaces, digital payment platforms, and cloud service providers also rely on click wrap agreements to define user relationships and limit liability exposure.

Key legal considerations

Your click wrap agreement must include clear acceptance mechanisms that comply with Indonesian electronic signature requirements. The agreement should define user obligations, service limitations, intellectual property rights, and dispute resolution procedures. Privacy and data protection clauses are essential, particularly regarding collection, processing, and storage of personal information. You must include transparent pricing terms, cancellation policies, and refund procedures to comply with consumer protection laws. The document should address liability limitations, force majeure events, and termination procedures. Ensure that acceptance buttons are prominently displayed and that users have reasonable opportunity to review terms before clicking to accept.

Legal requirements in Indonesia

Indonesian law requires that electronic agreements meet specific validity criteria under the ITE Law and Government Regulation No. 71 of 2019. Your click wrap agreement must demonstrate clear user consent through unambiguous acceptance actions, such as clicking an "I agree" button or checking confirmation boxes. The terms must be presented in Bahasa Indonesia for consumer agreements, though English may be acceptable for business-to-business contracts. Consumer protection requirements under Law No. 8 of 1999 mandate fair contract terms, clear pricing disclosure, and reasonable cancellation rights. Data protection provisions must align with Indonesian privacy regulations, including proper consent mechanisms for personal data processing. The agreement should include Indonesian governing law clauses and specify dispute resolution through Indonesian courts or arbitration.