User Agreement Template for Indonesia

A User Agreement sets the rules between you and a service provider when you use their product, app, or website. It's a legally binding contract that spells out what you can and can't do, while protecting both parties under Indonesian law. Think of it as your digital handshake with companies like Gojek, Tokopedia, or any online platform.

These agreements must follow Indonesia's Electronic Information and Transactions Law (UU ITE) and Consumer Protection Law. They cover important points like payment terms, data privacy, dispute resolution, and user responsibilities. Good agreements are clear, fair, and written in both Bahasa Indonesia and English to meet local requirements.

Use a User Agreement when launching any digital service or platform in Indonesia—especially mobile apps, e-commerce sites, or online services. This critical document protects your business from day one by clearly defining the relationship with your users and limiting your legal exposure under UU ITE regulations.

Deploy it before users can access your service, making acceptance mandatory during account creation or first login. For Indonesian businesses, having this agreement becomes particularly important when handling user data, processing payments, or offering user-generated content features. It helps prevent disputes and ensures compliance with local consumer protection and digital transaction laws.

• End User License Agreement: Focused on software usage rights and restrictions, common for mobile apps and desktop programs in Indonesia
• Licensing Agreement: Broader commercial licensing terms, often used for digital content and intellectual property
• Software License Agreement: Detailed terms for enterprise software deployment, including maintenance and support obligations
• Click Wrap Agreement: Simple "I Accept" format for websites and apps, compliant with Indonesian e-commerce regulations
• Product License Agreement: Specialized for digital products, covering usage rights and technical requirements

• Tech Companies & App Developers: Create and implement agreements to protect their platforms and define user obligations under Indonesian digital laws
• Legal Teams: Draft and review agreements to ensure compliance with UU ITE and consumer protection regulations
• End Users: Accept terms when signing up for digital services, becoming legally bound by the agreement's conditions
• E-commerce Platforms: Deploy agreements to manage marketplace relationships and protect against liability
• Government Regulators: Monitor agreements for compliance with Indonesian consumer protection and data privacy laws
• Business Owners: Adapt template agreements to protect their digital services and manage user relationships

• Service Details: List your digital product's key features, user access levels, and payment terms
• Data Practices: Document how you collect, store, and process user data under Indonesian privacy laws
• Usage Rules: Define acceptable use, prohibited activities, and consequences of violations
• Legal Requirements: Ensure compliance with UU ITE and local e-commerce regulations
• Language Check: Prepare text in both Bahasa Indonesia and English as required by law
• Platform Integration: Plan how users will view and accept the agreement during signup
• Dispute Resolution: Specify how conflicts will be handled under Indonesian jurisdiction

• Identification Details: Full legal names and contact information of the service provider in Indonesia
• Service Description: Clear outline of products or services covered by the agreement
• User Rights & Obligations: Detailed terms of use, including restrictions and responsibilities
• Privacy Policy: Data collection and processing practices compliant with UU ITE
• Payment Terms: Clear pricing, billing cycles, and refund policies in Indonesian Rupiah
• Dispute Resolution: Indonesian jurisdiction and local arbitration procedures
• Language Requirements: Dual language presentation (Bahasa Indonesia and English)
• Termination Clauses: Conditions for service discontinuation and account closure

A User Agreement differs significantly from an Access Agreement in both scope and application under Indonesian law. While both regulate digital interactions, they serve distinct purposes in protecting business interests and managing user relationships.

• Purpose and Scope: User Agreements cover broad terms of service and user conduct across an entire platform, while Access Agreements focus specifically on system entry permissions and resource usage rights
• Legal Requirements: User Agreements must comply with UU ITE and consumer protection laws, requiring dual language presentation. Access Agreements primarily focus on security and confidentiality obligations
• Duration and Modification: User Agreements typically remain valid until service termination with periodic updates, while Access Agreements often have fixed terms and specific renewal conditions
• Enforcement Mechanism: User Agreements rely on platform-wide enforcement through account restrictions, whereas Access Agreements often include specific technical controls and monitoring provisions