Online User Agreement Template for Indonesia

This Online User Agreement serves as a fundamental legal document for any business operating digital platforms or online services in Indonesia. It is specifically designed to comply with Indonesian regulations, including the ITE Law (Law No. 11 of 2008 on Electronic Information and Transactions), the PDP Law of 2022, and related implementing regulations. The agreement is essential for establishing clear terms of service, protecting both the service provider and users while ensuring compliance with local data protection, consumer protection, and electronic transaction requirements. It should be implemented by any company offering online services, mobile applications, or digital platforms to Indonesian users, and must be regularly updated to reflect changes in the regulatory landscape and business operations.

1. Parties: Identification of the service provider (company) and definition of user/customer

2. Background: Brief context about the service and purpose of the agreement

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Description: Detailed description of the services provided through the platform/website

5. User Registration and Account: Requirements and process for account creation and maintenance

6. User Obligations and Conduct: User responsibilities, acceptable use policies, and prohibited activities

7. Data Privacy and Protection: How user data is collected, processed, stored, and protected in compliance with Indonesian PDP Law

8. Intellectual Property Rights: Rights regarding platform content, user-generated content, and license terms

9. Payment Terms: Payment obligations, methods, and processing (if applicable)

10. Term and Termination: Duration of agreement, termination conditions, and consequences

11. Disclaimer and Limitations: Warranty disclaimers and limitation of liability provisions

12. Governing Law and Dispute Resolution: Application of Indonesian law and dispute resolution procedures

13. Changes to Agreement: Process for modifying terms and notifying users of changes

14. Contact Information: Company's official contact details and communication channels