Terms and Conditions Template for Indonesia

Create a bespoke document in minutes, or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your document

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Terms and Conditions

I need a terms and conditions document for an e-commerce website that outlines user responsibilities, privacy policies, and refund procedures, with a focus on compliance with Indonesian consumer protection laws and clear guidelines for dispute resolution.

What is a Terms and Conditions?

Terms and Conditions are the ground rules between you and your customers when doing business in Indonesia. They spell out what you'll provide, what customers can expect, and how both sides should handle any problems that come up. Think of them as your business's rulebook that helps prevent misunderstandings and legal headaches.

Under Indonesian Civil Code and consumer protection laws, these agreements become legally binding once accepted. They typically cover payment terms, service limitations, dispute resolution methods, and intellectual property rights. Good T&Cs protect both businesses and customers while following local regulations on fair trade practices and digital transactions.

When should you use a Terms and Conditions?

You need Terms and Conditions whenever you're starting a business that deals directly with customers in Indonesia, especially for online stores, apps, or digital services. This legal foundation becomes essential before launching your website, accepting payments, or offering subscriptions to Indonesian consumers.

A solid T&C protects your business when expanding into new markets, updating service offerings, or handling sensitive customer data. It's particularly important for e-commerce platforms under Indonesia's Electronic Information and Transactions Law. Most banks and payment processors also require clear Terms and Conditions before they'll work with your business.

What are the different types of Terms and Conditions?

Who should typically use a Terms and Conditions?

  • Business Owners: Create and implement Terms and Conditions to protect their interests and define service boundaries
  • Legal Teams: Draft, review, and update the terms to ensure compliance with Indonesian regulations
  • E-commerce Platforms: Use T&Cs to manage seller-buyer relationships and marketplace rules
  • Customers: Agree to these terms when making purchases or using services
  • Digital Service Providers: Establish usage rules and liability limitations for their platforms
  • Government Regulators: Monitor compliance with consumer protection and e-commerce laws

How do you write a Terms and Conditions?

  • Business Details: Document your company structure, registration info, and main service offerings
  • Service Scope: List all products, services, and customer interactions that need coverage
  • Payment Terms: Define pricing, payment methods, and refund policies accepted in Indonesia
  • Legal Requirements: Check Indonesian e-commerce and consumer protection laws that affect your business
  • Usage Rules: Outline acceptable use, account terms, and user responsibilities
  • Dispute Process: Specify how conflicts will be resolved under Indonesian law
  • Platform Features: Use our AI-powered platform to generate a compliant document that includes all required elements

What should be included in a Terms and Conditions?

  • Company Identity: Full legal name, registration number, and business address in Indonesia
  • Service Description: Clear outline of products or services covered by the agreement
  • User Obligations: Specific responsibilities and restrictions for customers
  • Privacy Policy: Data collection and protection measures under Indonesian data laws
  • Payment Terms: Pricing, payment methods, and refund procedures
  • Dispute Resolution: Jurisdiction choice and conflict resolution process
  • Liability Limits: Clear boundaries on company responsibilities and warranties
  • Termination Clauses: Conditions for ending the agreement

What's the difference between a Terms and Conditions and a Terms of Service Agreement?

Terms and Conditions differ significantly from a Terms of Service Agreement in several key ways, though they're often confused in Indonesian business practice. While both are legal agreements, they serve different purposes and apply to different situations.

  • Scope and Coverage: Terms and Conditions typically cover broader business relationships, including sales, payments, and general usage, while Terms of Service focus specifically on how users can interact with a service or platform
  • Legal Requirements: Under Indonesian law, T&Cs must include specific consumer protection elements for physical goods, while ToS primarily addresses digital services and online behavior
  • Enforcement Context: T&Cs are more commonly used in e-commerce and retail settings, while ToS is standard for software, apps, and online platforms
  • Content Focus: T&Cs emphasize commercial terms like pricing and delivery, while ToS concentrates on user conduct and platform rules

Get our Indonesia-compliant Terms and Conditions:

Access for Free Now
*No sign-up required
4.6 / 5
4.8 / 5

Find the exact document you need

Invoice Terms And Conditions Wording

Standard invoice terms and conditions document compliant with Indonesian law, outlining payment terms, obligations, and invoicing procedures.

find out more

Equipment Rental Agreement Terms And Conditions

An Indonesian law-governed agreement establishing terms and conditions for equipment rental between lessor and lessee, including rights, obligations, and operational requirements.

find out more

Offer Terms And Conditions

Standard terms and conditions document for business offers in Indonesia, compliant with Indonesian contract and consumer protection laws.

find out more

Contract Terms And Conditions

Standard terms and conditions document under Indonesian law setting out business operational rules and party obligations, compliant with local regulatory requirements.

find out more

General Terms And Conditions Of Contract

Indonesian law-compliant General Terms and Conditions establishing core business relationship framework, incorporating key Indonesian regulatory requirements.

find out more

Terms And Conditions For Invoice

Indonesian-law governed terms and conditions document setting out rules and requirements for invoice issuance, payment, and settlement between business parties.

find out more

Terms And Conditions Agreement

Indonesian-law compliant Terms and Conditions Agreement establishing user-provider relationship and service usage rules under Indonesian jurisdiction.

find out more

Terms Of Agreement

Indonesian law-governed Terms of Agreement establishing legal framework for business relationships, incorporating local regulatory requirements.

find out more

Service Agreement Terms And Conditions

Indonesian law-governed Service Agreement Terms and Conditions establishing legal framework for business service provision arrangements.

find out more

Agreement Terms And Conditions

Standard terms and conditions document under Indonesian law establishing rights and obligations between contracting parties.

find out more

Sales Agreement Terms And Conditions

Standard terms and conditions for sales transactions under Indonesian law, defining key commercial and legal terms between sellers and buyers.

find out more

Terms And Conditions For Partnership Agreement

An Indonesian law-governed agreement establishing terms and conditions for business partnerships, outlining rights, obligations, and operational frameworks for partner relationships.

find out more

Terms Of Use Agreement

An Indonesian law-governed agreement establishing terms and conditions for platform usage, compliant with local electronic transaction regulations.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it