1. Witness Information: Include when other passengers witnessed the incident and provided their contact information

2. Safety Concerns: Additional section specifically addressing safety implications when the complaint involves dangerous driving or safety violations

3. Medical Information: Include if the incident resulted in injury or health issues

4. Legal References: Include when specific regulations or laws were violated during the incident

5. Timeline of Events: Detailed chronological breakdown when the incident involved multiple interactions or events

1. Photographs: Any relevant photos of the incident, damage, or unsafe conditions

2. Video Evidence: Any video recordings of the incident

3. Witness Statements: Written statements from witnesses who observed the incident

4. Medical Reports: Copies of medical reports if injuries were sustained

5. Previous Correspondence: Copies of any previous communication with the bus company about this incident