A Complaint Letter Against Bus Driver is a formal document used in the Nigerian transportation sector when passengers need to report incidents involving bus driver misconduct, safety violations, or unsatisfactory service. This document is particularly relevant in the context of Nigerian transportation law, including the Federal Road Safety Commission Act and state-specific transport regulations. The letter should be used when informal resolution attempts have failed or when the severity of the incident warrants formal documentation. It typically includes specific details about the incident, reference numbers, witness information if available, and any supporting evidence. The document serves both as a formal complaint and as potential evidence should the matter escalate to regulatory authorities or legal proceedings. Under Nigerian consumer protection laws, transport companies are required to maintain proper complaint handling procedures and respond to such formal complaints within a reasonable timeframe.

1. Sender's Details: Full name, address, contact information, and any relevant customer/ticket reference numbers

2. Recipient's Details: Name of transport company, full address, department (if known)

3. Date: Current date of writing the letter

4. Subject Line: Clear indication that this is a complaint letter, including relevant reference numbers if available

5. Incident Details: Specific details including date, time, route number, bus number, and location of incident

6. Driver Description: Physical description or ID number of the driver involved

7. Complaint Description: Clear, factual account of what occurred and why it was problematic

8. Impact Statement: Description of how the incident affected you or other passengers

9. Previous Contact: Details of any previous attempts to resolve the issue

10. Request for Action: Specific actions you want the company to take

11. Closing: Professional closing with expected timeframe for response