A Complaint Letter To Bank For Not Responding is a formal document used when a bank in Nigeria has failed to address or respond to previous customer communications. This document is essential in the Nigerian banking sector, where the Central Bank of Nigeria (CBN) has established specific guidelines for complaint handling and customer service standards. The letter serves multiple purposes: it formally documents the bank's failure to respond, establishes a paper trail for potential regulatory escalation, and provides the bank with a final opportunity to address the issue before possible escalation to the CBN. The document should reference relevant sections of the Banks and Other Financial Institutions Act (BOFIA) 2020 and the CBN Consumer Protection Framework, while clearly outlining the timeline of previous communication attempts and the expected resolution.

1. Sender's Details: Full name, account number, contact information, and address of the complainant

2. Bank's Details: Name and address of the bank's branch, department, or official being addressed

3. Subject Line: Clear indication that this is a formal complaint regarding lack of response

4. Previous Communication Reference: Details of previous attempts to contact the bank, including dates, reference numbers, and methods of communication

5. Complaint Details: Clear explanation of the original issue and the bank's failure to respond adequately

6. Timeline of Events: Chronological listing of all relevant events and communication attempts

7. Impact Statement: Description of how the bank's non-response has affected you

8. Required Action: Clear statement of what response or resolution you expect from the bank

9. Response Timeline: Specification of expected timeframe for response as per CBN guidelines

10. Closing Statement: Professional closing including any regulatory escalation warnings if applicable