A Complaint Letter Against Bus Driver is a formal document used in Malaysia when passengers need to report serious concerns about a bus driver's conduct, safety violations, or service issues. This document is essential in the Malaysian public transportation system, where it helps maintain service standards and passenger safety under the jurisdiction of the Land Public Transport Act 2010 and related regulations. The letter should be used when informal resolution attempts have failed or when the incident is serious enough to warrant formal documentation. It typically includes specific details about the incident, any resulting damages or injuries, witness information, and supporting evidence. The document plays a crucial role in the Malaysian public transport complaint resolution system, requiring careful attention to detail and adherence to local administrative procedures. It can be submitted to bus companies, transport authorities, or consumer protection bodies, depending on the severity and nature of the complaint.

1. Sender and Recipient Details: Complete contact information of the complainant and the bus company/authority

2. Subject Line: Clear identification of the complaint topic, including bus number and route if applicable

3. Incident Details: Specific information about when and where the incident occurred

4. Description of Complaint: Detailed account of the incident and the driver's behavior or actions

5. Impact Statement: Explanation of how the incident affected you or other passengers

6. Previous Communication: Reference to any prior contact with the bus company about this issue

7. Request for Action: Clear statement of what resolution or action you are seeking

8. Closing: Professional closing with expected timeframe for response