1. Online Dispute Resolution: Provisions for conducting arbitration online, used when parties agree to virtual proceedings

2. Multi-tier Dispute Resolution: Including mediation or negotiation steps before arbitration, used when parties want to encourage pre-arbitration settlement

3. Small Claims Exception: Exception allowing court proceedings for small claims, used to provide consumers with access to small claims tribunals

4. Class Action Waiver: Provisions regarding class actions, used where business wants to prevent class arbitrations

5. Translation Services: Provisions for translation services, used when consumer's primary language isn't English or Chinese

6. Emergency Arbitrator: Provisions for emergency relief, used in cases where urgent interim measures might be needed

1. Arbitration Rules: Detailed rules governing the arbitration procedure

2. Fee Schedule: Detailed breakdown of arbitration fees and costs

3. Notice Forms: Template forms for initiating arbitration and other notices

4. Arbitrator Qualifications: Specific requirements and qualifications for arbitrators

5. Prohibited Claims: List of claims that cannot be subjected to arbitration under Hong Kong law

6. Consumer Rights Summary: Detailed summary of consumer rights preserved under the agreement