Consumer Arbitration Agreements in Austria require careful consideration of both national and EU consumer protection laws. This document is used when businesses wish to establish an alternative dispute resolution mechanism with consumers while ensuring compliance with the strict requirements of Austrian consumer law. The agreement must be drafted in accordance with the Austrian Consumer Protection Act (KSchG), which only permits arbitration agreements for disputes that have already arisen in consumer cases. It includes mandatory information about consumer rights, arbitration procedures, costs, and withdrawal rights. The document is particularly relevant for businesses engaging in consumer transactions who want to establish a clear, legally compliant framework for dispute resolution while maintaining transparency and fairness for all parties involved.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identification of the business and consumer parties to the agreement
2. Background: Context of the agreement and reference to the underlying consumer transaction
3. Definitions: Clear definitions of key terms used in the agreement
4. Scope of Arbitration: Clear description of what disputes are covered by the arbitration agreement
5. Consumer Rights Notice: Mandatory section explaining consumer's legal rights and implications of choosing arbitration
6. Arbitration Process: Detailed explanation of how the arbitration will be conducted
7. Arbitrator Selection: Process for selecting the arbitrator(s)
8. Costs and Fees: Clear breakdown of arbitration costs and who bears them
9. Applicable Law: Specification of Austrian law as governing law and reference to relevant consumer protection provisions
10. Right of Withdrawal: Information about the consumer's right to withdraw from the arbitration agreement
11. Execution: Signature blocks and date of agreement
1. Online Dispute Resolution: Section to be included for e-commerce businesses, describing the EU ODR platform and process
2. Multi-language Provisions: To be included when the consumer contract is in multiple languages, specifying which version prevails
3. Class Action Waiver: Optional section addressing collective redress rights, though must be carefully drafted under Austrian law
4. Emergency Relief: Provisions for seeking emergency relief through courts despite arbitration agreement
5. Confidentiality: Optional provisions regarding confidentiality of arbitration proceedings
1. Schedule 1 - Arbitration Rules: Detailed rules and procedures governing the arbitration process
2. Schedule 2 - Fee Schedule: Detailed breakdown of all possible fees and costs associated with arbitration
3. Schedule 3 - Withdrawal Form: Standard form for consumer to exercise right of withdrawal from arbitration agreement
4. Appendix A - Consumer Rights Summary: Plain language summary of consumer rights under Austrian law
5. Appendix B - Arbitrator Selection Process: Detailed procedure for arbitrator selection and requirements
Find the exact document you need
Consumer Arbitration Agreement
Austrian law-compliant arbitration agreement for consumer disputes, establishing alternative dispute resolution procedures while protecting consumer rights.
Download
Oral Arbitration Agreement
Documentation of an oral arbitration agreement under Austrian law, recording the parties' commitment to resolve disputes through arbitration.
Download
Bank Arbitration Agreement
An Austrian law-governed arbitration agreement for banking relationships, establishing dispute resolution procedures between financial institutions and their clients.
Download
Arbitration Submission Agreement
An Austrian law-governed agreement between parties to submit an existing dispute to arbitration, establishing the framework and procedures for the arbitration process.
Download
Arbitration Contract
An Austrian law-governed Arbitration Contract establishing binding arbitration procedures for dispute resolution between commercial parties.
Download
Mutual Agreement To Arbitrate Claims
An Austrian law-governed agreement establishing binding arbitration as the dispute resolution method between parties, setting out the framework for arbitration proceedings and enforcement.
Download
Forced Arbitration Agreement
An Austrian law-governed agreement mandating arbitration as the exclusive dispute resolution method between contracting parties.
Download
Applicable Law Arbitration Agreement
An agreement establishing Austrian law as governing law and providing for arbitration under Austrian jurisdiction, including key provisions for dispute resolution.
Download
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)